A leading bank providing financial services across Australia, New Zealand, India, and the UK had set up an Automation Centre of Excellence that successfully automated several non-core processes as part of their transformation journey. They wanted to replicate this success with their core processes as well.
However, they faced challenges in quickly identifying and prioritizing the right process candidates for optimization and transformation, necessitating a more efficient and data-driven approach.
This is where EdgeVerve AI Next for GBS, a unified AI platform, saved the day! By adopting a data-driven approach to process discovery and optimization, the client achieved increased operational efficiency and cost savings, along with speed and scalability.
Furthermore, this engagement quickly expanded into platform-led transformation initiatives across the bank’s global locations, amplifying the overall business impact as highlighted below:
Accelerate process reimagination with EdgeVerve AI Next for GBS!
Download the complete case study to learn how data-driven process discovery accelerated the bank’s process optimization and transformation journey.
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