The rise in IoT and reimagined digital technologies has created new business models in telecommunication. However, telecommunication enterprises are still facing challenges handling high-volume repetitive, operations, hampering customer experience and slowing down the path to innovation. Automation and AI can be a transformative force in redefining the telecommunications industry to be more responsive and agile and deliver solutions and services like never before.
AssistEdge is an enterprise-grade automation platform with a solid foundation in scalability, security, intelligence, and innovation. AssistEdge works with leading telecom companies across the globe to deliver transformational impact across diverse operations and business lines.
A large US Telco was facing challenges in customer service.AssistEdge helped reduce the query handling time by 70%, leading to increased NPS.
With 360-degree customer view and single unified view for order management AssistEdge helped a Networking Major enhance customer experience.
Helped a NZ based Telco to automate Contact Center operations to achieve significant reduction in return calls for unresolved queries.
The wholesale division of a large UK based Telco had a tedious order creation process. With AssistEdge, the handling time for queries reduced significantly.
A leading UK Telco, made huge savings with automated order handling process, increasing the average productivity per agent by 20%.
A UK based Telco had 15+ applications integrated with one click automation, leading to higher Agent productivity.
Our client, one of the oldest communications companies and a leader in communication services, headquartered in London, and operating in nearly 180 countries. The company provides fixed-line, broadband, mobile, pay-TV, and enterprise IT services, and sees exceptional customer experience as the key to its transformation to a modern network provider.
The client was looking to increase efficiency in a bid to scale its business operations. Searching for information on multiple apps during a customer conversation over chat or the phone led to poor customer experience and increased dependence on experienced agents.
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