How Agentic AI Is Redefining the Future of Insurance

Agentic AI is redefining how industries operate and insurance is no exception. These intelligent, autonomous agents, capable of reasoning and judgment, bring autonomy to the insurance process, automating complex workflows‌, ‌from underwriting to claims resolution‌ to deliver significant benefits.

With changing customer expectations and the growing pressure to deliver seamless, reliable, and personalized experiences, enterprises today are going beyond chatbots to enhance operational efficiency, deepen customer engagement, and gain richer insights.

Generative AI and agentic AI are game changers, enabling insurers to rethink operating models, orchestrate end-to-end processes, and scale AI across use cases, while complying with the evolving regulations and strengthening governance.

Here are two high-impact use cases where agentic AI is transforming the insurance landscape.

High-Impact Agentic AI Insurance Use Cases

Augmented Claims Processing

Looking for faster resolutions and lower costs? AI agents can respond in real time—reducing manual effort, improving accuracy, and accelerating resolution times, without the need for manual intervention every step of the way.

Our commercial claims processing agents are a suite of collaborating agents designed to help automate and augment the commercial claims lifecycle, including:

For instance, a large US-based healthcare insurance company leveraged EdgeVerve AI Next to automate more than 10,000 transactions, substantially reducing backlogs.

Smarter, Faster Underwriting

If you’re looking to improve underwriter productivity and response time, adopting an agentic platform can provide a unified view of the right information across the new business and underwriting lifecycle.

Our AI agents help bring consistency to the submission process, enabling a transition from fragmented workflows to responsive underwriting by intelligently prioritizing submissions and reducing iterations for missing or incomplete information.

Bringing these capabilities together cohesively is where Infosys Topaz AI Next (earlier called EdgeVerve AI Next) comes in.

Topaz AI Next, an enterprise-grade unified AI platform, helps transform point solutions into an intelligent insurance workforce, enabling trusted and controlled operationalization of agentic AI.

Transform End-to-End Insurance Operations with a Unified Platform

Topaz AI Next provides the foundational capabilities required to design, deploy, govern, and scale agentic AI across complex insurance ecosystems.

Built for the scale, complexity, and regulatory rigor of the insurance industry, Topaz AI Next enables insurers to deploy intelligent AI agents that can help autonomously execute workflows, collaborate seamlessly with human teams, and continuously optimize outcomes ,all under robust governance and control.

Insurers can:

The Road Ahead: Scaling Agentic AI for the Future of Insurance

Agentic AI holds immense potential for the insurance industry, but scaling it enterprise-wide is not without challenges—fragmented systems, manual processes, siloed data, governance complexities, security risks, and talent shortages.

This is where a unified AI platform becomes critical. By enabling seamless Agentic AI orchestration and workflow optimization, insurers can gain a deeper understanding of the underlying risks while delivering hyper-personalized services, ultimately enhancing customer experience, compliance, and decision-making.

Insurers today are looking to move beyond automation; agentic AI helps reimagine operating models, empowering enterprises to lead the next era of insurance transformation.

Reimagine insurance document processing with Agentic AI!