Global Business Services (GBS) enterprises are undergoing significant transformation, shifting away from traditional methods to a more connected, value-driven approach. AI is undoubtedly revolutionizing the GBS industry. Breakthroughs in Generative AI and Agentic AI are unlocking transformative opportunities for innovation, efficiency, and growth. However, tapping AI effectively for transformation requires an AI-first approach, which goes beyond traditional fragmentation and incrementation-based approaches.

But how can enterprises achieve an AI-first transformation? This is where EdgeVerve AI Next OSM (Operations and Service Management), a unified AI platform built for GBS, comes into play.

“An AI-led transformative approach can empower GBS to overcome multiple, complex challenges at speed and scale. The path ahead involves reimagining operations through a unified platform-based approach, focused on value delivery and encapsulating AI agents, bots, and empowered human talent to unlock new levers of value for all stakeholders.”

– N. Shashidhar, VP & Global Platform Head, EdgeVerve

Download our latest Point of View (POV) to discover how you can transform your GBS with an AI-first model!