We’re encouraged by our win at the Infosys Finacle Innovation Awards 2023, which spurs us to continue developing digital solutions that meet the needs of our customers. Thank you, Infosys, for the recognition.

Technology advancements in the financial sector are changing the future of banking, and Bank Muscat has progressed seamlessly from traditional to innovative digital banking to enhance customer experience and provide new banking options. This transformation has been made possible by our partnership with a global leader in next-generation digital services and consulting so as to provide the best digital banking experience for our customers in a convenient and secure manner. Hence, we are delighted to be recognized at the Infosys Finacle Client Innovation Awards 2023 for our continuing digital transformation.

Finacle WMS is a state of the art multi entity platform providing Wealth Management features. It has enabled seamless onboarding journey, portfolio consolidation across various asset classes like MF, Equity, Bonds, Insurance, Structures, PMS & Private Equity and more. The product integrates easily with multiple surround systems to help provide advance analytics reports to clients for effective monitoring & review.

As the leading bank in Mongolia, we are committed to delivering exceptional experiences to our valued customers. The Digital Engagement Hub (DEH), which is powered by the Infosys Finacle banking system, has been customized to meet the bank’s and our customers’ needs, and enables the bank to compete effectively in the fast-paced digital economy and the customers to access their financial accounts across various integrated channels.

At Permanent TSB we have been serving the needs of our customer for over 200 years with an ambition to be ‘Ireland’s best personal and small business bank’. Through our Digital Banking Transformation we have sought to fundamentally improve the Customer Experience of our digital everyday banking offerings for existing and future customers. Our partnership with Infosys Finacle has enabled us to leverage their leading digital capabilities to build an exciting digital banking experience for our customers.

Technology Advancement is an ongoing phenomenon and so is our zeal to improve our digital offerings. With the help of our technology partner Infosys Finacle, we have been able to deliver many new functionalities in Mobile banking application – PNB One as well and has made PNB One a Super App. Recently, Bank has successfully delivered many end to end journeys for the customers. One such journey is e-OTS (Express OTS), a first-of-its-kind innovation in the banking industry.

Resimac’s business model composes value chains out of market capabilities. Applying this philosophy to our technology platforms, Resimac embarked on a multi-year, multi-vendor systems modernization and innovation program to provide a platform for future growth. Partnering with Infosys Finacle gave the opportunity to scale our transformation and leverage industry leading platforms and capabilities. Implementing Finacle laid our future growth foundations and enables Resimac to deploy a significant uplift in digital capabilities to our customers.

Santander Global Connect allows us to help UK businesses of all sizes to seamlessly manage their international transaction and cash management banking needs, as well as to develop and grow relationships with existing customers and support the international growth needs of new customers. There has never been a more important and exciting time for businesses to consider international expansion. The tool is crucial to assist both customers and our own international banking strategy, now and in the future.

Partnering with Infosys Finacle has allowed the Bank to develop and integrate the Finacle API Connect with our Open Banking ‘Holder as a Service’ (HaaS) platform provider, biza.io. The integration was seamless and delivered within 3 months of contract signing and allowed the Bank to be compliant before the regulatory compliance due date. By providing consent to use Open Banking our members can now have their data shared securely with 3rd party services.

We at SIB set a very ambitious goal for ourselves, in not only wanting to create a secured, digital-first and intuitive banking experience but also in doing it in a very simple manner for our customers. To be successful, we needed IT partners who are very knowledgeable, reliable, flexible, and with proven industry experience. Infosys Finacle has proven to be all that and more.

Emirates NBD has been successfully collaborating with Infosys Finacle for over 14 years. We are glad and proud to be recognized by the Finacle Innovation Program with the award for the Modern Technologies led Innovation category. Introducing Infrastructure as a Service (IaaS) was one of our key transformation initiatives to revolutionize our infrastructure platforms with automated provisioning and CICD capabilities, along with modernizing and streamlining our processes for Change Management, Patch Management, Vulnerability Management and Demand Management. As a result ENBD can deploy a full Finacle Core Banking production instance in less than four hours.

The amalgamation of two leading sector banks, Oriental Bank of Commerce and United Bank of India, with Punjab National Bank was carried out which was met with some best practices in place. A detailed implementation plan, efficient project management, and architectural foundation laid out by the bank helped minimize risks that arise with such a large transformation. The long-standing partnership with Infosys Finacle ensured that we were closely aligned across the change management process and proactively managed the challenges involved. Further, the bank delivered uninterrupted services to all customers by leveraging Finacle Mobile Teller to offer 14 interoperable services across our brand network. This was probably the first time in India where such an arrangement ensured that a customer from any of the 3 merging banks could go to a branch from the combined network and avail services seamlessly. As part of amalgamation, the products, processes and core systems of the 3 banks were standardized and harmonized without disrupting the service to customers. Further the amalgamation was achieved within 9 months as against the stipulated timelines of 12 months. This has been a landmark transformation for us, providing us with a robust foundation for our digital strategy and growth going forward.

Our future is towards being every person’s platform of choice that offers more than just financial services. This future-ready state requires technology that fuels innovation and ensures our services are safe, reliable, and convenient. Our innovation strategy puts our clients at the center of everything that we do, enabled by technology platforms, data environment, ecosystems, partnerships, and the workforce of the future. The cloud-native Infosys Finacle universal banking solution is therefore significant for the success of our strategy.

Lifesaver is a low amount credit loan. It was designed by Nequi in collaboration with its users with the aim to support them when their salary is not enough for basics needs, such as transportation or food. This recognition made by the Finacle Customer Innovation Program encourages us to keep supporting this initiative to benefit more people and help them be part of the financial system. In this way, it contributes to their credit experience, and complements their financial life as well as consolidate their economic capacity for the future.

In Africa, we say “if you want to go fast, go alone. If you want to go far, go together.” Collaborating with Infosys Finacle has helped accelerate our digital transformation and empowered us to do our number one job which is to provide our customers with an exceptional experience. At Firstbank Nigeria, overcoming our customer’s challenges is what makes every day more meaningful for us and we believe that Innovation is the direction of the future.

Infosys Finacle has been among key vendors for several years now. Amidst the pandemic, Finacle’s ease of customization enabled us to come up with solutions to speed up the processing of transactions at our branches, something that our clients value and appreciate. This also allowed us to develop new products whose flexible options appeal to our target market and enhanced our reputation as a market innovator.

NCB recognizes that competitive advantage lies in being ‘first to market’ with financial solutions that maximize the use of technology and fi t the various lifestyles of the customer segments that we serve. Our partnership with Infosys Finacle has been a rewarding experience. We have benefited from the team’s expertise, and their commitment to quality and customer satisfaction has helped us to deliver world-class digital financial services to our customers. We are honored to be recognized at the Finacle Innovation Awards. This recognition has strengthened our resolve to continuously improve, innovate and provide delightful customer experiences.