Axis Bank spokesperson “Co-lending is a new model to work on the joint lending by financial institutions (between a Bank and an NBFC). As part of the strategy to reach out to a wider range of customers, Axis Bank sought to engage together with partners through co-lending arrangement, wherein the end customer (borrower) resides on the books of both parties in a predefined ratio. Finacle being a comprehensive core Banking solution enabled us to meet all our banking functionalities and also leverage digital solutions. Infosys team was involved during the initial project discussion stage where they guided us with all the product capabilities supported by Finacle to handle the requirements. Finacle’s robust customization capabilities helped us deliver this complete journey without much hassle.”

Axis Bank spokesperson “Axis Neo for Business, an industry-leading platform designed specifically for MSMEs, offers banking and beyond banking services. With our robust partnership with Infosys Finacle, we’ve redefined industry benchmarks by crafting digital business banking solutions that empower MSMEs to scale their operations and profitability, thus transforming their banking experience. This collaboration has been pivotal in providing a seamless digital onboarding experience to our MSME customers and enhancing transaction processing capabilities at scale with precision.”

Axis Bank spokesperson “Axis Bank’s pioneering initiative, the Axis Bank API Developer Portal, revolutionizes corporate onboarding with an end-to-end digital journey. Unique in the industry, it drastically reduces onboarding time from weeks to hours, with implementation effort reduced through comprehensive documentation and sandbox testing. By eliminating repetitive processes and digitizing touchpoints, Axis Bank enhances performance, witnessing a 7x increase in transaction volume and 4x increase in customers onboarded. Leveraging Finacle, this initiative sets a new standard in seamless corporate integration, driving significant revenue growth and customer satisfaction.”

“Technological advancements in the financial sector are changing the future of the banking industry. As Bank Muscat has seamlessly transitioned from traditional to innovative digital banking, it’s digital evolution has revolutionized the service delivery mechanisms. This progress in digital transformation has been significantly supported by our collaboration with a global leader in cutting-edge digital services and consulting, eventually aiming to empower our customers with a convenient and satisfying digital banking experience. Hence, we are thrilled about being recognized at the Infosys Finacle Client Innovation Awards 2024, reflecting our commitment to enhancing customer engagement and offering new digital banking solutions.”

Bank of India spokesperson “In this digital era ,Tanzania Instant Payment System (TIPS) is an initiative by Tanzania to enable real-time payment between individuals/businesses/Gov institutions within Tanzania. The Approach is similar to UPI where Money transfer can be done via Alias name/Mobile Number/Account Number. The aim highlight of TIPS is that it promotes Financial Inclusion by providing accessible & efficient payment solutions. By Implementing the TIPS in Bank Of India, Bank become part of a large payment network in the country hence expanding the Customer spread & Customer satisfaction over the East African Country.”

“BRAC Bank PLC leads in technological innovation. Using Finacle’s customization and integration in our commercial remittance modules and KYC-based account opening, we’ve significantly reduced turnaround times, enhanced customer experience, and ensured regulatory compliance. This has improved service delivery, efficiency, and productivity, attracting more customers. We are committed to continually leveraging best-in-class technology to provide superior banking services and meet the evolving needs of our clients.”

“City Bank aims to foster a culture of innovation, and on a continuous journey to create a positive environment that enables everyone at City Bank to build and offer new products and services to its customers’ in a technology driven world, to that effect, Finacle, plays a pivotal role in our technology domain to gain operational efficiency, market relevance and leverage City Bank to set up a forward looking and digitally focused technical eco system.”

“An Open Architecture based Finacle CBS has enabled Community Bank to customize its banking solutions for improved customer experience and compliance. It has helped the Bank to manage payroll and loans of more than 200,000 members of Bangladesh Police faster, hassle-free and seamlessly. Thanks to Infosys team and their affiliate partner BBSSL for their excellent service and quick response to resolve problems.”

“DCB Bank has been delivering a seamless and efficient digital banking experience for customers, using proprietary solutions. To enhance the Bank’s digital offerings and provide more diverse and robust products to customers, we have created an open integration platform that can be consumed by FinTech partners to create innovate products. Utilizing the advanced architecture of Finacle products and the innovative expertise of the FinTech sector, we have forged a strategic partnership with NiYO to introduce co-branded DCB Niyo Global Debit Card tailored for international travelers. This initiative has received exceptional acclaim since its launch, quickly establishing itself as one of our most successful and celebrated products.”

“Dialog’s innovative ethos is magnified through our partnership with Infosys Finacle, bringing forth ‘Lesi Pay’—a cornerstone of our digital loan portfolio which created affordability for bottom of the pyramid consumers to own a smartphone/device without the need of a Credit card. This unique collaboration has been due to innovation in our technological capabilities, enabling us to provide seamless, customer-centric financial solutions. The impact on our business has been profoundly positive, setting new benchmarks in digital banking.”

“Federal Bank’s mantra, ‘Digital at the fore, human at the core’ guide us to harness cutting-edge technology, while maintaining personal connections. This philosophy ensures that, we advance digitally without compromising customer experiences and operational efficiency. We will remain deeply committed to individual needs. Our focus on innovation, powered by collaborative efforts with Infosys Finacle, help us to provide innovative financial solutions for the customers.”

“Innovation is the compass guiding First Capital Bank’s journey towards excellence and partnering with Infosys Finacle is helping us reimagine banking and develop seamless customer journeys as well as offer new products. We are glad to be able to drive our growth and rapidly adapt to economic and regulatory changes the back of the technological capabilities.”

Fonext spokesperson “Revolutionizing the banking experience involves embracing. Banking-as-a-service (BaaS), a transformative model in the financial industry, leveraging digital technology and partnerships to enhance customer experience. Our focus lies in redefining banking through digital channels and fostering regulatory compliant partnership. In this context, our collaboration with Finacle has been invaluable, significantly enhancing operational efficiency and customer satisfaction. Additionally, Finacle’s Core Banking Solutions (CBS) enable seamless services, driving impactful business outcomes for us.”

“Our innovative strategy driven by the synergy between Infosys Finacle core banking solution and our in house retail mobile banking app Fubon+ has significantly enhanced our customer experience and business growth with volumes unprecedented from the past. Our resilient, scalable and time tested Infosys Finacle core banking platform has provided us the base for us to grow our channel business further.”

“At Global IME Bank, innovation is more than a concept; it’s the core of our Digital strategy. Through our innovative initiatives, we’ve elevated customer experiences, resulting in increased engagement and sustained business growth. Finacle has provided us with the leverage to automate our back-end processes which has helped us in enhancing process efficiency, reducing turnaround time, and significantly boosting our bottom line. This recognition reaffirms our commitment to innovation and customer-centricity. We look forward to continuing our partnership with Infosys Finacle to drive further advancements and continue to deliver exceptional customer experiences.”

“Golomt bank has always been the pioneer for innovative concepts and product, services in Mongolian banking sector from the beginning of its establishment. This time, SocialPay 3.0 mobile wallet is the most smart and user friendly product having an creative UX and AI based functions in the banking and the fintech sectors. We are very confident working with Infosys Finacle for the further innovation steps that we are planning.”

“We are honored to be recognized at the Infosys Finacle Innovation Awards 2024. Our Technology initiatives are aimed at accelerating the digital footprint of the bank with focus on leveraging modern tech solutions and products to enhance customer journeys & optimize our business operations. Prioritizing a customer-centric approach across our tech landscape, our innovation strategies drive satisfaction and growth. Partnering with Infosys Finacle has further accelerated our efforts, enabling us to implement advanced solutions that drive customer satisfaction and business growth on the back of a robust core banking solution like Infosys Finacle.

“Startup at 100 is Karnataka Bank’s DNA, Thought Process & Energy behind our Technology Strategy. This translates into measurable technology lead KPIs to enhance customer experience and drive business growth. Re-Defining Business process – Technology and Digital Strategy will be key to derive Flexibility, Agility and Resilience.”

“Karnataka Gramin Bank is the pioneer in IT initiatives and leveraging phenomenal growth of Technology and provide more customer faced digital services to the customers. Priority of the Bank is to bring its customers to move to digital banking in a secured way. Bank is using Finacle as CBS and integrated all banking applications to CBS which are working seamlessly for more than a decade. It has helped in achieving the technology advancement in banking significantly and to achieve goal of the Bank.”

“We are honored to accept the awards for ESG Led innovation and Channel-led innovation. Our relentless efforts for sustainable and customer-centric banking solutions are rightly appreciated and is really adding a feather to our cap. Collaborating with Infosys Finacle has empowered us to push boundaries and deliver impactful innovations. Together, we’re shaping a brighter future for banking, one that prioritizes environmental responsibility and exceptional customer experiences.”

“We are thrilled that our “FX Platform” has been recognized as a finalist for this prestigious award. This recognition underscores Khan Bank’s unwavering commitment to a fully digital ecosystem focused on enhancing our customers’ banking experience. In partnership with Infosys Finacle, we have taken a significant leap forward in our journey by digitizing FX transaction services. This advancement dramatically reduces processing times and delivers seamless, efficient, and reliable services to our customers.”

“The focus of Kotak Mahindra Bank has always been towards addressing customer needs by keeping technology and digitization at the center. This prestigious recognition for Kotak fyn from Infosys further endorses our commitment towards pioneering strategies and innovative solutions that redefine banking excellence.Our digital first approach has helped in building Kotak fyn as an ultimate one-stop solution for business banking clients by simplifying user experiences through seamless persona-based journeys and unified & integrated platform across Account Services, Trade, Collections and Payments.”

“Kumari Bank has always been a pioneer in banking industry when it comes to technology and innovation. We are happy to have partnered with Infosys Finacle in our transformation journey at a point in time when the banking industry in Nepal is getting highly competitive and efficiency driven. With the solution, the work has been much easier with high customization as per the need of business and it is secure for safeguarding customer data and meeting compliance requirements in this rapidly evolving market. The solution offers better products and services in the market with enhanced customer experience.”

“NaBFID aims to be the principal enabler for infrastructure financing in coming years, with an emphasis on innovation, environment and sustainability. Having a strong core system is a prerequisite, to play a crucial role in driving the development of innovative financial instruments. In line with our ideology to have a robust technology capability, we partnered with Infosys Finacle on setting up the Loan Management, Treasury and Asset Liability Management system on Finacle 10.2.25 using the cloud infrastructure, as part of our lean infrastructure mandate. Successful implementation of the core systems within the stipulated schedule has enabled us to digitize our loan book which has crossed a trillion rupees in a short period of time.”

“Infosys Finacle’s comprehensive platform facilitated Nabil Bank in establishing seamless end-to-end workflows, thereby simplifying procedures for opening accounts, processing loans, and issuing letters of credit by integrating various systems into the CBS. The advanced capabilities of Finacle’s platform allowed us to harness technology and implement innovative solutions that enhanced the efficiency of our operational processes. Nabil Bank’s enduring collaboration with Infosys has played a crucial role in replacing outdated methods with technology-driven, innovative practices.

National Bank of Greece spokesperson “NBG has embarked on a comprehensive Transformation Program since 2018, aiming to modernize its technology infrastructure and enhance its customer experience. As part of this program, NBG has implemented a Core Banking Transformation with Finacle, a leading digital banking solution that offers a containerized deployment model, allowing for future cloud migration. This transformation has brought significant benefits to NBG, such as 60%-80% faster time to market for new products, advanced features like RFR in arrears, and open integration with other systems and partners for embedded banking scenarios. We value the excellent cooperation that we’ve had with Infosys during this journey, and we are looking forward to further collaboration to evolve our capabilities.”

“Our Online Account Opening initiative was designed to provide a speedy way for customers to open additional accounts. A complex and vital part of our strategy, we required customized yet efficient implementation, as well as a comprehensive roll-out model. Finacle was more than up to the task. The results have been fantastic, meeting our first-year mobile app target within four months, and seeing our annual digital product sales grow 484% in just two years!.”

“The seamless integration of Finacle’s FI and scripting tools by the bank stands as evidence of a successful partnership between intuitive user interfaces, advanced scripting features, and the extensive experience within the bank’s team. This collaboration not only enhanced operational efficiency but also equipped the bank with the flexibility and independence to meet changing demands confidently. We express our appreciation to Infosys Finacle for enabling the development of this unique service, harnessing the API/FI potential of Finacle to facilitate the delivery of innovative solutions across various channels by the Bank.”

“At PABC, our innovation ethos is fundamental to our dedication to customer satisfaction. Collaborating with Infosys Finacle has propelled us towards transformative banking solutions. Through streamlined processes and advanced technologies like ‘ Enabling Signature View Integration in our Clearing System,’ we’re redefining convenience and security. Our commitment to digital evolution ensures seamless customer journeys, enhancing efficiency and value. At PABC, innovation isn’t a trend, it’s our pledge to craft a banking experience that exceeds expectations.”

Paytm Payments Bank spokesperson “We are honored to receive the prestigious Finacle Innovation Award 2024 for innovation. At Paytm Payments Bank, we remain dedicated to introducing cutting-edge products and services that drive financial inclusion across our nation.”

“Prabhu Bank’s commitment to excellence extends beyond innovation and digital prowess. We are dedicated to fostering meaningful relationships with our customers, understanding their evolving needs, and delivering tailored solutions that empower their financial journeys. Through continuous improvement and a customer-centric approach, we strive to set new benchmarks in the banking industry, earning trust and loyalty every step of the way. Partnering with Infosys Finacle has been instrumental in this journey, allowing us to leverage advanced technology to provide an unparalleled banking experience.”

“Cognizant of rapidly evolving landscape, we recognize that integration of technology is not merely an option but an imperative for growth in the modern financial ecosystem. Our IT strategy serves as the compass guiding our journey toward innovation, efficiency, and resilience. It is the cornerstone of our organizational agility and competitive advantage. We aim for Sustainable business growth with resilient processes and systems enabled by Digital & Human Capital. Further, In partnership with M/s Infosys, Bank has revamped the UI/UX of Bank’s flagship digital product. ”PNB One” which has resulted in Seamless and intuitive experience for Customers and Optimization of Customer Journey Processes ensured frictionless experience, making online Banking Easier and Convenient. Bank has delivered various digital journeys & digital initiatives such as PNB Krishi Tatkal Rin Yojana, Pre-approved Personal Loan, Pre-Approved Business Loan, UPI Lite, Electronic Bank Guarantee, Rinn Setu, Digital execution of locker agreement etc. catering to diverse preferences and changing needs of customers, leading to improved engagement and satisfaction along the entire customer journey thereby strengthening customer loyalty and satisfaction.”

“RBC Clear™ is honored to accept the Infosys Finacle 2024 Corporate Innovation award, a testament to our commitment to the working capital needs of our customers. Over the course of 150+ conversations, we understood the expectations of an ideal platform, the pain points with existing providers, and the potential new capabilities which would make their working capital management simple, efficient, and intuitive. Our collaboration with Finacle was critical to our successful build.”

“At RBL Bank, we have been strengthening our technological infrastructure to provide effortless and uninterrupted banking experience to our customers. By leveraging Finacle’s core banking capabilities innovatively, we have created a robust backend for payments. This has helped us elevate customer experience and take a confident step forward in our digital journey.”

“This award recognizes the successful transformation of our operating model from an administration and credit secretariat utilizing outsourced parties to a full-service lender, with the end-to-end customer experience now delivered in-house through insourced systems. RIC’s goal was to deliver lending services more effectively and efficiently. We are proud of our achievement, and I wish to thank our RIC team and suppliers for their commitment to continuous improvement and innovation.”

“Being honored with not just one, but three awards from the Infosys Finacle Innovation Awards 2024 is truly humbling. These accolades reflect the dedication of our team and the value we bring to millions of customers daily. Infosys has been a vital strategic partner in our journey towards extensive digitalization. Our pioneering digital solutions, Pulz, DiskarTech, and ATM Go, have seen exponential growth, delivering high-impact outcomes.”

“Sampath Bank is proud to maintain its winning streak at the prestigious Infosys Finacle Innovation Awards. This achievement underscores the Bank’s unwavering commitment to pushing the boundaries of technology and delivering transformative solutions for the benefit of Sri Lankan citizens. Finacle Core Banking System has demonstrably contributed to the Bank’s growth trajectory and positive impact on the Sri Lankan financial landscape.”

“It’s indeed our immense pleasure to get recognized at the Infosys Finacle Innovation Award for the third time. We have been relentlessly leveraging the Finacle CBS platform in our ongoing digital transformation journey. This time around, our Technical Innovation team has automated the process for loan against Fixed/Term Deposit where our valued customers can experience an end to end automation right from the point of applying for a loan till its disbursement.”

“Bank has augmented the Finacle infrastructure and deployed a Multi-Node Multi-Layer Architecture and with this we have segregated the branch and channel traffic and made them completely independent of each other. HA built into the Architecture has ensured no down time for patching activities and high uptime and optimal use of the deployed servers. Load balancing between various layers has resulted in considerable reduction in technical declines post augmentation.”

“Through the years, Bank has grown to become a prominent player in Digital Space. With innovative initiatives, successful partnerships and automation projects, South Indian Bank is now among the leading Banks which provide a rich customer experience. We are looking forward for successful engagements with Infosys to strengthen the two and a half decade old relationship to sustain and grow in our Digital Journey.”

State Bank of India spokesperson “SBI is continuously investing and innovating to increase digital footprints in its international operations. Implementation of YONO Global App in 11 offices, so far, is a testimony in this direction. The Application has provided a convenient banking-on-the-go solution to our customers and has successfully made profound and positive impact in the financial ecosystem in the respective geographies. In our digital journey, Infosys Finacle remained with us as a trusted partner and have extended yeomen service to the best of our satisfaction.”

“Cosmos Bank has achieved a remarkable milestone of INR 35,000 Crores in the year 2023-2024. This accomplishment underscores our commitment to excellence, financial management and strategic growth. Cosmos Bank being pioneer in implementing the Infosys Finacle CBS, the decision has significantly streamlined our bank’s acquisition of another financial institution. Its robust and scalable core banking solution facilitated seamless integration of the acquired bank’s the agility to unify disparate systems and processes efficiently. With Finacle, we have redefined customer experience and drive exponential growth through seamless digital transformation.”

“Technology Advancement is an ongoing phenomenon and so is our zeal to improve our digital offerings. With the help of our technology partner Infosys Finacle, we have been able to deliver many new functionalities with options that appeal to our target customers and enhanced our reputation as a market innovator. We are extremely delighted by our win at the Infosys Innovation Awards 2024, which encourages us to continue developing innovative solutions that meet the needs of our customers. Thank you, Infosys, for the recognition.”

“Ujjivan is committed to provide financial services to the unserved and underserved customers as responsible mass market bank, focused on building a sustainable tomorrow. We have the scale, capability and the commitment to emerge as a best-in-class institution with deeply embedded values and culture, which shape all our actions.”

“With a relentless focus on culture of innovation and creativity as part of customer service journey, Union Bank of India has revolutionized the way banking services are delivered. By embracing new emerging technologies in a disruptive way using Artificial Intelligence/Machine Learning, Blockchain, Natural Language Processing, Augmented and Virtual Reality etc. Union Bank has unleashed a wave of innovation, empowering their customers with seamless digital experiences, personalized services, and enhanced efficiency. Bank is committed to stay at the forefront of technological advancements and digitization of products and services with a focus on inclusive, responsive and responsible banking through customer centricity, employee empowerment and value creation for all stakeholders.”