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• Turning Truly Digital in 2017
  • Forrester_Predictions_2017_-Artificial_Intelligence_Will_Drive_The_Insights_Revolution.pdf
  • banks-face-big-profit-loss-to-digitisation—mckinsey?utm_medium=rss&utm_source=finextrafeed
  • https://www.gartner.com/marketing/customer-experience/
• Blockchain – It is time to move from hype to reality
  • WEF_The_future_of_financial_infrastructure.pdf
  • http://www.experienceinfosys.com/Blockchain-hype-to-reality
  • WEF_GAC15_Technological_Tipping_Points_report_2015.pdf
• Banking App Experience – Moving from Fractured to Frictionless
  • https://www.forrester.com/report/Banks+Youre+Building+Too+Many+Apps/-/E-RES136145
  • http://www.myprivatebanking.com/article/report-mobile-apps-for-banking-2016
  • https://www.jumio.com/2016/10/research-75-percent-of-millennials-are-dissatisfied-with-mobile-banking/
  • https://www.clickz.com/what-makes-an-awesome-mobile-banking-app/103513/
• An experience to remember – Taking the friction out of banking
  • https://thefinancialbrand.com/55748/banking-consumers-attrition-loyalty-study/
  • https://www.linkedin.com/pulse/20130514135730-17102372-4-attributes-of-a-frictionless-customer-experience
  • http://www.macquarie.com/au/business-banking/business-strategy/expertise/customer-experience-friction
  • https://www.gartner.com/marketing/customer-experience/

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