RBL bank logo

CREATING A STRONG FINANCIAL ECOSYSTEM

How a small, regional, traditional bank used digital technology to become lean, responsive and in tune with changing customer needs across the country

Download Case study Watch the video Ask for a meeting

CREATING A NEW AGE DIGITAL BANK

From being just a regional bank to becoming the fast growing mid-sized bank in India, RBL Bank adopted a three pronged strategy


Renewed Vison

New Management Team

Modern Technology Infrastructure
RBL bank CEO

Vishwavir Ahuja, Managing
Director and CEO, RBL Bank

TECHNOLOGY AT THE HEART OF THE TRANSFORMATION

“In the transformation of the bank to a vibrant new-age entity, technology will play a critical role. We are the one of the first few banks that will install the latest version of Finacle from Infosys. This aids our technology strategy and with this we future-proof our core banking system.”

RESPONDING TO CHANGING CUSTOMER NEEDS

RBL bank was keen on tapping the emerging opportunities being created by advancements in the
digital technologies. The bank was also keen to attract digital savvy young population of India.


increase in number of customer logins on digital channels

reduction in time to market for launch of new products

reduction in effort to roll out new products to the market

reduction in time to onboard a new customer on digital channels

reduction in costs across digital channels

Our transformation story is more than becoming one of the fastest growing national bank from a regional one. It is a story of continuous innovation to bring the advanced banking services to individuals and businesses. The journey is differentiated by leveraging a large pool of partner ecosystem to build and deliver compelling digital propositions. Infosys Finacle’s core banking and digital engagement suite, has been a critical backbone to create these contemporary customer-centric propositions. With the deployment of the latest version, we have been able to reduce customer onboarding time by 80%, while improving our time-to-market with new offerings by 70%. We are looking forward to leverage the new platform to stay ahead of emerging customer’s expectations

Sankarson Banerjee, Chief Information Offcer, RBL Bank.

Learn more about Finacle Digital Engagement Suite

BUILDING A COMMUNITY

A key initiative of RBL Bank was to build a strong developer community around an API portal. Developers can register and access documentation and information about the APIs, and then also submit, share and collaborate on their own content.

BUILDING A COMMUNITY

COLLABORATED WITH AROUND 2,000 START-UPS

TANGIBLE SUCCESS

6.5 million customers
116 internet banking customer base
IPO 70
2000 collaborations and partnerships
Customers (in lakhs)

Customers (in lakhs)

Request A Meeting

Opt in for marketing communication – Privacy Statement