Finacle Alerts is a comprehensive solution that enables banks to send real-time notifications to their customers, keeping them informed about their account activities. The solution offers a wide range of customizable alerts that can be sent through multiple channels, including SMS, email, and mobile notifications.
With Finacle Alerts, banks can provide their customers with a personalized and proactive banking experience, enhancing customer satisfaction and loyalty. The solution also helps banks reduce the risk of fraud and improve their operational efficiency by automating the alert process. Finacle Alerts is a powerful tool that helps banks stay ahead of the competition by delivering exceptional customer service.
ESG consciousness within the bank, leading to lower emissions, improved operational efficiency, longer equipment replacement cycles, greater inclusion, more empowerment and more protection to customers and their data
Building a portfolio of Sustainable products and services that encourage ESG-friendly choices and lifestyles
ESG conscious lending to retail and corporate customers that aligns with sustainable development goals
Driving ESG influence in the bank’s ecosystem, incentivizing stakeholders, vendors, partners and customers to be more ESG-conscious
The solution empowers banks to provide multi-channel alerts to customers about transactions and events recorded by the bank’s diverse business systems. It can provide alerts for the bank’s internal users as well.
The key features of the solution are –
Library of alert types to choose from
Activity, Actionable, Purpose, Promotion, and Personalized
Multiple persona alert capabilities
Bank users, auditors, retail customers, corporate customers, third-party entities
Including push and pull type channels like SMS, Email, and Fax
Real-time and batch-based triggers
Triggering of the alerts can be done on a real-tIme basis or a batch basis
Customers can choose the alerts, preferred delivery mode, and preferred delivery time
Configurable business rules to capture events and notify customers as well as bank employees
Multi-enabled – multiple languages,entities, time zone, etc.
Easily adaptable to support the various language preference of the end users, in different timezones
The solution can be installed and upgraded independently, either on-premises or over a cloud infrastructure.
Solution provides multi-channel, multi-entity, multi-currency, multi-lingual, and multi- time zone capabilities to support operations across geographies.
The solution capabilities are exposed through APIs to enable banks to connect and co-innovate with customers, partners, and the extended ecosystem.
Solution offers a robust security foundation protecting the infrastructure, data, and application layers. It offers end to end transparency and traceability of the alerts.
This enterprise solution works seamlessly with Finacle as well as other core banking, channel and CRM applications.
Solution is proven for high availability and performance. The solution supports horizontal, vertical, and functional scalability.
Enhanced customer delight
Increased process efficiencies and collaboration
Better risk and compliance
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