With responses from over 500 banking executives globally, the report created in partnership with Qorus (previously known as EFMA) explores key opportunities and benefits in maximizing digital engagements across traditional, modern and emerging channels and the customer lifecycle journey.

It presents Infosys Finacle’s “Golden Engagement Circle” as a holistic model of customer engagement to create maximum value. Jim Marous, publisher of the Digital Banking Report and co-publisher of the Financial Brand has authored the report.

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What can you expect?

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Perspectives from Innovation Leaders

Golden Engagement Circle

Engaging customers better requires a holistic approach that encompasses various layers of organizational maturity. Explore our model that envisages putting people, processes and technology at the center to improve banks’ ability to onboard, converse, service and sell. With seamless integration across a broad range of traditional, contemporary, emerging channels this model further enhances customer engagement.

Done right, with each interaction the bank will help drive financial well-being and empower customers to save, pay, borrow, insure and invest better.

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