Learn moreThe Finacle Digital Engagement Suite is an advanced omnichannel solution that helps banks – onboard, sell,...
With responses from over 500 banking executives globally, the report created in partnership with Qorus (previously known as EFMA) explores key opportunities and benefits in maximizing digital engagements across traditional, modern and emerging channels and the customer lifecycle journey.
It presents Infosys Finacle’s “Golden Engagement Circle” as a holistic model of customer engagement to create maximum value. Jim Marous, publisher of the Digital Banking Report and co-publisher of the Financial Brand has authored the report.
Perspectives from Innovation Leaders
The success of digital banking transformation goes beyond modern technology to include leadership and a culture that embraces change and encourages a challenger mindset. Banks must realize that speed, simplicity, and design elements of digital platforms are foundational customer requirements. Building engagement across the customer journey is the true key to success.
Jim Marous,
Owner and CEO of the Digital Banking Report
Today’s digital age banking customers demand banking solutions that improve their financial wellbeing and enable them to save, pay and invest more wisely. They expect and deserve fully personalized, contextual interactions throughout their consumption journey..
Sanat Rao,
Chief Business Officer & Global Head, Infosys Finacle
As customers´ expectations are increasing exponentially, moving to an engagement mindset has become a critical capability in the banking industry. Higher levels of engagement are directly tied to their ability to collect and analyze data, identify what customers want, and use these insights to automate interactions and create personalized omnichannel banking experiences
John Berry,
CEO at Qorus
Golden Engagement Circle
Engaging customers better requires a holistic approach that encompasses various layers of organizational maturity. Explore our model that envisages putting people, processes and technology at the center to improve banks’ ability to onboard, converse, service and sell. With seamless integration across a broad range of traditional, contemporary, emerging channels this model further enhances customer engagement.
Done right, with each interaction the bank will help drive financial well-being and empower customers to save, pay, borrow, insure and invest better.
Download report
Please provide below details to download the report.
Thank you for downloading!
If the download hasn’t started automatically, please click here to download
How Finacle Supports A Digital Engagement Transformation Journey
Banks In Over 100 Countries Rely On Our Industry-Leading Solution Suite To Fast-Forward Their Digital Transformation Agenda
