Infosys Finacle and Qorus (formerly known as Efma) launched the 14th edition of the Innovation in Retail Banking report today. Authored by Jim Marous, the publisher of the Digital Banking Report and co-publisher of The Financial Brand, the study involved senior executives from over 650 global banks and financial institutions participate in a survey to identify innovation trends in retail banking. This report provides benchmarks on global banking innovation investments, competitive landscape, progress with digital transformation, and success with modern technologies.

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Engage Better to Drive Purposeful Growth

Research findings says that less than 14% of respondents believe they are extremely successful in digital engagement across the customer lifecycle.

Winning banks taking a holistic approach to drive superior engagements. This includes aligning people, process, and technology to drive customer-centric engagements across a broad range of traditional, contemporary, and emerging channels.

Banks in over 100 countries rely on Finacle’s industry leading digital suite to craft delightful engagements for their customers.

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Winning the Cloud Game

Most banks are still in the process of migrating to cloud, with only around 20% banks confirming that they have fully migrated their digital channel suite, security, and core banking onto cloud.

Download our report “Banking on Cloud: The next lap” to discover the drivers accelerating cloud adoption, current state of the industry, and put recommendations to scale cloud success.

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