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In 2022 and beyond, banks need to capitalize on the big trends influencing the industry and embrace digital transformation as fast as possible. As partner to leading banks around the world, we have the unique opportunity to learn, and experience the evolution of banking in over 100 countries.

Each year we reflect and synthesize our understanding in the form of trends likely to impact the industry. In this year’s edition, we would again like to draw attention to key business and technology trends, which serve as levers for “leading next”, the theme for the coming year.