TAT for account opening drops 7 days to 15 minutes.
New savings NRE accounts per month 1500
Digital document upload 100%
A Fast, Seamless Onboarding Experience Wins Over NRI Customers
Leading Indian private bank, Federal Bank, partnered with smartphone banking app Mashreq Neo in Dubai to simplify NRE customer onboarding. Leveraging Finacle FI services’ Deduplication (DDup) API, the new onboarding experience ensures customer convenience with just a few clicks while meeting KYC requirements for two geographies and driving successful integration with the Finacle core banking system.
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Federal Bank sets the standard for ground-breaking digital advancements, harnessing technology to revolutionize its operations. As we evolve, we strive to go beyond expectations, ‘Digital at the Fore, Human at the Core’ continues to be our guiding mantra in our endeavor to create delightful customer experiences. Our collaboration with Infosys Finacle has yielded a plethora of inventive financial solutions, and this accolade serves as a testament to our commitment. Together with our partners, we will continue to redefine excellence and script remarkable achievements.
Babu Thomas, Senior Vice President, and Head-Information Technology, The Federal Bank Limited
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