- Bank Raya and Infosys Finacle
Category: Winner – Best Core Banking System Initiative
Under its parent company Bank BRI, Bank Raya accelerated digital loan disbursement through its signature mobile app PINANG, the nation’s first full-service digital loan product. The platform offers fast and secure short-term loans to Indonesia’s gig workers, including informal service providers, contractors and freelancers, addressing their urgent need for short-term loan approvals. By identifying the requirements of this particular customer segment, Bank Raya has ascertained a market gap that gives it an edge against competitors. The bank crafted this digital lending solution leveraging Finacle Lending (a component of Finacle Core Banking) and the Finacle Digital Engagement Hub that automated the end-to-end lending process and issues loans within ten minutes.
- Federal Bank and Infosys Finacle
Category: Highly Commended – Excellence in Mobile Banking
Federal bank partnered with different Neo Banks to enable a complete digital banking experience through a simple Mobile App. Neo Banking Solutions are established to help people get better with money and to create an intelligent bank layer that helps millennials understand their money, save more and spend intelligently. The most attractive feature of Neo Banking is its user experience on the new-age banking. This is backed by the best security features and agile methodology.
- Axis Bank
Category: Winner – Best Retail Bank
Axis Bank launched Digiserv application which is a microservice/micro UI based application exposed via Axis Bank’s Internet and Mobile platforms as well as Branches to enable standardized digital processing options to the customers. Axis Bank’s Branch of Future Digiserv application aims to provide its customers with digital fulfilment of their request via internet and mobile banking in addition to digital self-serve options at branches. This helped in freeing up the capacity of branch staff from customer servicing operations and lent them more bandwidth for other productive/sales opportunities. Digiserv journeys are simple and also increase STP rates.
- Punjab National Bank
Category: Highly Commended – Best Retail Bank
Punjab National Bank ensured a consistent and personalized customer experience across the channels, applications and devices to onboard, sell, service and engage better. The bank upgraded its mobile application PNBOne where it offered best-in-class user experience. The bank leveraged Finacle Mobile Banking and Digital Engagement Hub to manage all channels of the bank from one place. With this the bank could provide pre-approved personal loans to users through mobile banking application, virtual debit card, simplified onboarding process and much more.
