Infosys Finacle and its clients were recognized at the Banking Technology Awards for 2023. These awards are recognition of excellence and innovation in the use of IT in financial services worldwide. Now in its 24th year, this prestigious award honors the trailblazers who are driving the industry forward. Winning a Banking Tech Award is a testament to your bank or financial institution’s technology investments and your team’s skills, commitment, creativity, and execution.
- Union Bank of India and Infosys Finacle
Highly Commended – Best Embedded Finance Initiative
Union Bank of India was recognized for two of its digital initiatives, i.e., UVA (Union Voice Assistant) is a digital initiative that uses artificial intelligence (AI) and natural language processing (NLP) technologies to provide banking services through voice-activated devices, such as smart speakers, mobile devices, virtual assistants and UVConn (Union Virtual Connect) that offers a set of banking services in 7 different languages to NTB & ETB customers through WhatsApp by means of Bank’s WABA (WhatsApp Business Accounts) number. Both these services offer benefits like inclusivity, low wait times, faster resolution, improved customer engagement amongst others.
- HDFC Bank and Infosys Finacle
Highly Commended – Best Use of Tech in Private Banking/Wealth Management
HDFC Bank was recognized for its offshore wealth business, the bank has replaced its legacy in-house application with Finacle WMS. HDFC Bank now has access to a unified platform with comprehensive coverage including thousands of products and advisory services across 12 different asset classes that are leveraged across geographies. The bank is able to support the entire customer lifecycle of their HNI customers with seamless integration of front-to-back-office tasks from risk profiling, goal planning, portfolio monitoring to commission and fee calculation.
