NAVIGATING THE FUTURE OF WORK: Designing a Resilient Workforce by Removing Blind Spots in Processes, People and Data

NAVIGATING THE FUTURE OF WORK: Designing a Resilient Workforce by Removing Blind Spots in Processes, People and Data

The term future of work (FoW) attempts to analyze the shifts in the workforce that have become so prominent in the last three years and such that even then mainstream media is discussing them. FoW predicts how work, workers, and the workplace will shift in the years ahead. In 2023 the FoW will continue to capture headlines as businesses will be required to go beyond simply observing possible futures and begin delivering strategies for a truly resilient workforce that will help the business thrive.

This report aims to share the following insights:

  • What the FoW will look like not only this year but for future years
  • How the changes will affect people, data, and processes
  • A dive into the solutions allowing businesses to navigate this complex space, specifically task mining
  • How Task Mining provides clarity and oversight
  • Case Study: How One of the Largest Telecom Companies in the US Improved their Agent Productivity by 20%

 

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