How Task Mining can Drive Process Excellence in the New, Remote Work Environment

How Task Mining can Drive Process Excellence in the New, Remote Work Environment


As we adjust to a new sense of normalcy, organizations are rethinking the nature of work and the workplace to enable and optimize both in-office and remote work.

How can organizations take a closer look at their processes? How can they track the productivity of employees due to remote work?

Enter — Task Mining.

Task Mining is a form of process discovery that collects user data on how an employee is interacting with a process in real-time. It looks at user-data on the front-end, meaning a user’s clicks, keystrokes, data entry, and any other interaction on an application or machine.

Although task mining plays an important role in preparing processes for optimized automation, many organizations have not yet taken advantage of this solution. According to the Intelligent Automation 2022 Benchmarking Survey, only 28% of shared service organizations (SSOs) have invested in the technology.

Download the latest report created by EdgeVerve and SSON to know how task mining can help deliver process operations in the new remote work environment, and provide long-term business value in areas such as continuous process transformation, workforce visibility, and ensuring data privacy for employees.

 

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