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The evolution of operational excellence (OPEX) has come a long way. From Lean Six Sigma to robotic process automation (RPA) and now to GenAI-powered copilots, the evolution reflects the need for modern businesses to unlock new levels of efficiency, innovation, and success.
Since the explosion of GenAI in 2022, businesses of all sizes and across diverse industries have been exploring its potential to streamline operations, improve efficiency, and reduce costs.
Though GenAI is paving the way for a new era of operational transformation, many experts are also citing the rise of agentic AI and AI agents as another seismic shift in the AI revolution. In the coming years, business operations will be driven by a powerful synergy between AI agents and digital workers. This combination will enhance the “fundamentally probabilistic” nature of AI by introducing “deterministic” qualities, creating a more reliable and efficient workforce.
So, how can GenAI and Agentic AI transform an enterprise’s journey toward operational excellence? The answer lies in adopting enterprise AI platforms or platform-based approaches to transform businesses into the next generation of AI-first enterprises.
From enhancing customer service to optimizing supply chain operations, GenAI and Agentic AI capabilities, coupled with the platform approach, are game-changers!
Download our latest report, created in collaboration with PEX Network, to discover how GenAI & Agentic AI will drive the future of operational excellence!
“OPEX essentially consists of four pillars – people, technology, data and processes. All of these are being significantly altered by shifting developments.”
– N. Shashidhar,
Vice-president and Global Product Head, EdgeVerve
“Instead of looking at AI as something in the distant future, we are now witnessing it reaching the level we’ve been anticipating for years. When AI was first introduced, the idea was that it would eventually take over all work, which wasn’t quite the case at that time. Now, however, we are at a point where AI is ready to truly transform operations with agents and AI systems.”
– Sathish EV,
Director, Product Management, EdgeVerve
“Rather than looking at how to adopt generative AI, you need to look at how you can transform entire process and value chains, with AI as an enabler.”
– Priyank Mangal,
Senior director – Sales and Solutions – EMEA, EdgeVerve