SSON’s report on: Centers of Expertise Improving business resiliency through COE-driven automation

More than two-thirds of global organizations are already leveraging Centers of Expertise or Excellence. Are you?

With the COVID-19 outbreak, businesses are gearing up to develop more resilient service delivery models by deploying future of work concepts and accelerating automation initiatives. According to a recent SSON survey, implementing automation emerges as the leading strategy for global enterprises in dealing with the current business environment.

Due to the impact of COVID on the global economy, organizations are relying on Centers of Expertise (COE), to provide innovative value beyond the benefits of centralization and standardization. With business leaders targeting a more “virtual” service delivery model, Centers of Expertise are becoming a fixture across enterprise operations, problem-solving and driving solutions to support businesses by escalating services. Moreover, a centralized approach will ensure that automation is consistently and optimally applied across the enterprise.

In conjunction with EdgeVerve, SSON’s annual industry survey report highlights that in the wake of the current crisis, accelerating automation initiatives to reduce dependency on physical locations and humans is the need of the hour. The report outlines the role, purpose, and value of COEs in modern-day organizations.

Download the report to understand what a “Center of Expertise” means and how COEs are playing a critical role in delivering automation.


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