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> Analyst Ratings > Forrester Wave | Digital Banking Engagement Hub

Highlights

Finacle is recognized as a leader among nine leading digital banking engagement hubs against a 30-criterion spanning across Current Offering, Strategy, and Market Presence

Infosys Finacle recognized a #LEADER

The Forrester Wave™: Digital
Banking Engagement Hubs, Q3 2021

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HERE’S WHAT FORRESTER HAD TO SAY ABOUT INFOSYS FINACLE (EdgeVerve)

EdgeVerve excels with engagement infrastructure on a well-designed architecture

  • Finacle received the highest scores in the criteria for ‘API and API Management’, ‘Delivery and
    Operations’, ‘Solution Architecture’ (among highest scores), and ‘Breadth of Offering’ (tied)
  • The solution received a score of 5/5 in 20 of the 30 evaluation criteria, including API Support, API
    Management, Off-the-shelf retail banking services, Analytics, Artificial Intelligence, Engagement
    Infrastructure, Application Architecture, Security, Planned technology and architecture enhancements,
    SaaS strategy, Breadth of offering, among others
  • Referring to Finacle, the report mentions that:
    • In addition to a host of rich functional, technology, and architecture enhancements, the solution’s
      well-defined roadmap also features many differentiators such as hyperscalable APIs and machine learning
      and deep learning for security purposes
    • The solution comes with strong API management, offers broad and rich retail, business, and corporate
      banking services, and excels with its top-tier engagement infrastructure

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FINACLE DIGITAL BANKING ENGAGEMENT HUB

Powering contextual and personalized interactions

THE FINACLE PROMISE

Download the report Explore Finacle Digital Engagement Suite

FINACLE DIGITAL ENGAGEMENT HUB

The Finacle Digital Engagement Hub is an enterprise-class system of engagement that powers insights-driven personalized customer experiences across channels, applications and devices. The hub works seamlessly with all back-end applications such as core banking, trade finance, and payments – as well as – channel applications such as mobile banking, branch solutions, and chat bots.

It offers extensive capabilities to design customer-centric processes leading to consistent cross-channel journeys. An extensive set of APIs enable delivery of personalized experiences on various channel applications. Working seamlessly with both Finacle and non-Finacle applications, the hub allows banks complete flexibility in designing IT strategy

Explore further – Finacle Digital Engagement Suite

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