In the 2020s, automation will shift from ‘Smart’ to ‘Intelligent’ automation with contextual decision-making. Learn how organizations will make the leap from tactical to strategic automation.

It’s no wonder that enterprises worldwide have realized the low-hanging fruits of RPA in digitizing manual processes. However, today organizations have reached an inflection point and are seeing endless opportunities in leveraging Intelligent Automation in their operations.

A next-generation operating model — a digital enterprise — where the human-digital twin work synergistically to offer a frictionless, end-to-end service experience will gradually result in a hyperconnected enterprise.

How can enterprises transition from a human-only workforce to a human-digital twin? How can they make the shift from deterministic operations to contextually-driven dynamic operations?

At EdgeVerve, we believe that the human-digital twin will drive the future, a critical component of the overarching solution design philosophy – Automation Singularity.

The Intelligent Automation (IA) Report 2020, co-created by EdgeVerve and SSON, highlights the key focus areas that organizations should consider in order to unlock strategic benefits from automation. Download the report to learn how you can leverage IA solutions to support end-to-end service delivery.