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Your GBS Model is Outdated: Fix It, or Risk Falling Behind in the AI Economy
How Infosys EdgeVerve envisions and enables the shift from fragmented execution to AI-led intelligent orchestration
According to HFS Research, over 70% of enterprise and global capability center (GCC) leaders agree that GBS must now be reimagined with AI-native foundations to drive growth, innovation, and enterprise alignment.
Enterprises stuck with human-led GBS delivery and traditional models optimized for scale, standardization, and labor arbitrage risk falling behind!
How can GCCs move from task execution to outcome orchestration? How can they embrace AI to become true innovation hubs?
It’s time to rethink GBS as generative business services (AI-led, data-driven services), focused on driving growth and the enterprise innovation agenda. This calls for a unified AI platform architecture that suppresses shadow IT, breaks down operational silos, and embeds intelligence.
EdgeVerve’s AI-powered GBS vision aims to rewire service models with its AI Next OSM (operations and service management) platform.
“An integrated approach enables clients to unlock scalable efficiency while maintaining control and agility in a rapidly evolving business landscape.”
– Shashidhar N,
VP & Global Platform Head, EdgeVerve
“The platform is not just a digital layer. It’s a service ops fabric.”
– Sathish Kumar E V,
AVP-Senior Director Product Management, EdgeVerve
HFS Research, in collaboration with Infosys EdgeVerve, reveals how AI-first GBS will be the new enterprise standard and the role of EdgeVerve’s AI Next OSM in integrating technology, systems, processes, and people into a cohesive platform, enabling scalability, adaptability, and resilience.
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