Process View

The process view panel displays the summarized status of all the transactions related to the processes running across all the robots. This panel provides following information:

· The last seven day’s transaction statistics for each process as per user’s access.

· Process View panel on dashboard displays only five processes at a time.

Following are the sections covered in the Control Tower - Process View:

1. Starting with Process View

2. To know more about the Process view - Transaction view

3. Understanding the On-Demand Retry Transactions

Starting with Process View

Process View enables you to view a complete list of process available along with the additional columns such as Profile, Queued, Ongoing Transaction and so on.

Process View shows all the last seven days transactions according to updated time or created date. From the All Transactions of last 7 day (s) by list, select the preferred option such as Updation Time or Creation Time according to which you want to view the details in the process view page.

· Updation Time: The updation time shows the data based on the time in which the transaction is updated. For example, if Transaction has been created prior to 7 days, but has changed its state or updated in last 7days, then that data is displayed.

· Creation Time: The creation time shows the transactions created only in last 7 days. For example, if the transactions are created before 7 days, then those transactions will not be displayed.

To start with the process view page:

1. Click the (Process view) icon.

The Process View page is displayed.

Following is the description of each column:

Column Header	Description
Process	Displays the name of the process along with the total number of transactions received for the process.
Profile	Displays the profile mapped to the process.
Queued Transactions	Displays the queued transactions waiting to be picked up by a robot or transactions being currently processed.
Queue Overflow	Displays the transactions which are not picked up by the robot because of a failed business validation or the transaction timed out before it was picked.
Ongoing Transactions	Displays the transactions which are currently being processed by the robots.
Successful Transactions	Displays the transactions that have been executed successfully.
Failed Transactions	Displays the requests picked by the robot for execution but could not execute successfully.
Average Validation Time	Displays the average time taken by the listener to validate the transactions.
Average Wait Time	Displays the average wait time of the requests in the respective queues.
Average Execution Time	Displays the average time taken by robots to execute the transactions of the corresponding process.
Average Execution Time (successful transactions)	Displays the average time taken by robots to successfully execute the transactions of the corresponding process.
Average Handle Time	Displays the average time taken for the transactions of the corresponding process to be completed. This handle time of a transaction includes validation, wait and execution time.
Average Handle Time (Successful Transactions)	Displays the average time taken for the transactions of the corresponding process to be completed successfully. This handle time of a transaction includes validation, wait and execution time.
Predicted SLA Expiry	Displays the number of transactions which are going to meet the SLA Expiry criteria based on the prediction performed by ML. For the ML to perform action, ML component should be ON. Additionally, as per default setting, the prediction will start only after 25 transactions. In order to get this data displayed, SLA time should be defined while deploying the process.
Predicted Transaction Expiry	Displays the number of transactions which are going to expire based on the prediction performed by ML.
Robots Connected	Displays the number of the currently connected robots which are ready to execute the transactions for the process or profile.

2. The Process View page enables you to do following:

Default View or Consolidated View :

i. Click the (Toggle) icon to switch between the Default View and Consolidated View.

ii. The consolidated view displays the sum of only latest instances and ignore previous instances of retried transactions.

Filter:

i. Click the ( Filter) icon to view the transaction details of the processes or profiles using the search capability.

The SET FILTERS page is displayed.

ii. In the left panel, select the preferred filter parameter - Process or Profile Name or Last number of Days.

iii. In the right panel, specify the required details. Click Clear, if you want to change the details.

iv. Click APPLY to view the transaction details of the process as per the selected criteria.

Click RESTORE DEFAULTS to reset the process filter parameter to default.

The result is displayed on the page as per the selected parameter.

Following is the field description of filter:

Filter Name	Description
Process or Profile Name	Specify the name of process or profile for which you want to apply filter.
Last number of Days	Specify the number of days for which you want to view the details.

Select Column for Display:

i. Click the (Select Columns for Display) icon to view the columns on the process view page.

ii. Select the check box next to the required columns to include them in the process view. In addition to process and profile filed, you can select only 6 columns at once. For more information about the columns, see Process View Column Field Description.

iii. Click SAVE.

Export as CSV: You can download the reports with current fields details or with all the fields of process view.

i. Click the (Export as CSV) icon.

ii. Select either Current fields or All fields to download the report.

iii. According to selected criteria, Transactions Report.xls is downloaded on your system.

The above shown is a sample transactions report.xls.

Sort By: In the Sort by list, select the preferred option to sort the information based on the selected option. The available options are:

· Process

· Process Type

· Profile

· Connected Robots

· Queued

· Overflow

· Success

· Failed

· Average Execution Time (AET)

For more information about the sorting criteria option, see process view Column Field Description.

· (Ascending) or (Descending) order: Click the or icon to arrange the process view transactions in ascending or descending order.

3. In any of the status columns - Queued, Ongoing Transactions, Success, click the number of transactions to view the corresponding list of transactions.

The Process View - Transactions View page is displayed.

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Starting with Process View