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Modernize Industrial Operations with Infosys Nia Asset Efficiency Solution

March 13, 2018

Much like any other industry, the oil industry faces numerous challenges in transporting oil from its sources to the refineries, processing crude oil to gasoline and its by-products, and finally transporting the finished product to the end markets. Throughout this process, the condition of the oil and equipment needs to be carefully controlled. Failure to do so could lead to costly accidents that could be extremely damaging to the environment such as the catastrophic failure of Deepwater Horizon. However,...
New ways of branch banking

Purposeful Chatbots Keep Customers Happy and Costs Down

December 21, 2017

When America's largest automobile manufacturer unveiled a concierge service in its luxury models some two decades ago, one of the analysts duly noted that if a couple hundred people use the service, which connects drivers with a call center concierge at the press of a button, that would be a game-changer, an over-the-top luxury offering. But if it caught on and millions of drivers were using the service, where would the auto company get enough humans to field all...
Using voice of customer analytics for better insight

Why Infosys Nia™ Advanced Machine Learning (Part 1)

July 13, 2017

Machine learning is often mentioned in the same breath as Artificial Intelligence (AI) these days. There are many who lay claim to the uniqueness of their AI offering because it features machine learning (ML). So what sets Infosys Nia apart? Why is Infosys Nia Advanced Machine Learning better positioned to deliver success for businesses? Let us explore. In March 2017 Infosys acquired Skytree, The Machine Learning Company. The capabilities of Skytree are now found integrated within the Infosys AI platform,...
Cloud: Clear Opportunity for Banking

Serving an ace with Infosys Nia™

July 12, 2017

"It is very interesting to take a machine, teach it tennis and have it start to talk to us in real-time and be able to provide our fans with that, as it is happening, in context, in real-time." - Murray Swartzberg, ATP SVP IT and Digital Media. This was a very clear overarching message laid out for the ATP-Infosys program but it involved making the machine learn tennis first and...
The Right Way to Financial Inclusion

Purposeful AI™ – humans and technology working together

May 18, 2017

The Chief Digital Officer of a prominent retailer was on the phone with me catching up after his visit to our labs along with his business leaders. He sounded excited. "We are ready to dip our toes into this AI stuff," he said. He had two big business problems to solve - How to dramatically automate his customer service operations and make it more customer centric? And then, how to make his customer targeting more precise and effective? Now...
Internationally Accepted Graphical Symbols and Codes for Financial Products and Services

Infosys Nia™ – the artificial intelligence platform with knowledge at its core

May 16, 2017

If one were to believe the buzz it would appear that artificial intelligence (AI) has recently become that silver bullet most organizations have been looking for to achieve a competitive edge. For those of us who have followed and participated in technology trends over the years, it is clear that while it has now come to occupy attention that is front and center, the notion of AI and related techniques have been around for years. In my current role,...
Insights drive all aspects of banking

Infosys Nia™ – What’s beneath the covers? A conversation with Sudipto Dasgupta and Ganapathy Subramanian

May 9, 2017

A couple of weeks ago I shared with you what my first few days revealed to me about Infosys Nia™. I was fortunate to get time with two of my engineering colleagues, Sudipto Shankar Dasgupta and Ganapathy Subramanian, who have worked extensively on Infosys Nia. Sudipto is Vice President and Head of Engineering for Platforms at Infosys responsible for the development of Infosys Nia. Ganapathy is Vice President and Solutions Head for Platforms at Infosys responsible for solutions and...
Managing costs through enterprise-class components

Infosys Nia™ – Making deliberate artificial intelligence a reality

April 26, 2017

I recently joined Infosys. Coming in from the outside I thought I had a fairly decent idea about what the Infosys AI platform might be about. I knew that in 2016 Infosys had announced an AI platform that was going to employ machine learning to amplify the deep knowledge of an organization to drive automation and innovation. With this platform, automation was being combined with knowledge and understanding of the business, and the IT landscape to solve customer challenges. My...

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