National Commercial Bank – Transforming into a truly digital organization

Patrick Hylton, President and Group Chief Executive Officer, National Commercial Bank Jamaica Limited, talks about the evolution of the financial services sector in the country with the entry of new competitors such as FinTechs. He also highlights the need for banks to adapt quickly to meet evolving customer expectations.

Patrick talks about how accelerated change and increased operational efficiency are key success factors in a competitive banking landscape. He also talks about how the bank has embarked on a journey to transform into a truly digital organization and how the bank is looking to achieve 80-90% digital enablement. He ends the video by talking about the long standing partnership between Infosys Finacle and NCB.

With roots dating as far back as 1837, National Commercial Bank Jamaica Limited (NCB) has a pioneering legacy that has been sustained as the organization has evolved and transformed. NCB stands as the largest financial group in Jamaica, focused on maintaining a profitable organization, which provides highly competitive and innovative products and service offerings for customers.

The bank leverages Finacle’s digital banking suite of solutions that include Finacle Core Banking, Online Banking, CIF and Trade finance.

Silicon Valley Bank: Delivering an engaging customer experience

Robin Staples, Chief Technology Officer, Silicon Valley Bank talks about how technology is revolutionizing the commercial banking space and how the bank is now offering new digital banking initiatives to take the customer experience to the next level. She also talks about how the bank is capitalizing on technologies like blockchain and artificial intelligence.

Robin talks about how it is essential for banks to offer a seamless digital banking experience to customers across channels and devices. She also talks about an end-to-end digital experience transformation where all the banking products and services can be offered through a single digital interface. Robin also talks about how the bank’s partnership with Infosys Finacle has helped in the seamless integration of the core banking platform into the digital front end.

Silicon Valley Bank, one of the largest banks in the United States, provides a full range of financial services to companies of all sizes in innovation centers around the world. The bank leverages Finacle’s channels suite of solutions that include Online Banking, Mobile Banking and Digital Engagement Hub.

RAK Bank: Delivering a frictionless omnichannel experience

Sanjay Khanna, Chief Information Officer, RAK Bank talks about how the bank is reimagining the journey for the modern customer. He also talks about how RAK Bank’s partnership with Infosys Finacle has helped the bank become digital inside out, delivering a unified experience across channels.

Sanjay talks about how mobile is the primary touchpoint for the new generation of customers and how the bank has witnessed a 100% growth in its mobile banking channel. He also talks about how the bank looks to capitalize on the true potential of open banking.

RAK Bank is one of the oldest and most dynamic banks in the UAE. The bank offers a wide range of personal and business banking services throughout its 38 branches and its portfolio of electronic banking solutions, which include Telephone and Digital Banking. It also offers Sharia-compliant personal and business banking services via its Islamic Banking unit, RAKislamic.

RAK Bank leverages Finacle’s digital banking suite of solutions that includes Finacle Core Banking, Online Banking, Mobile Banking, Digital Engagement Hub, Wealth Management, Trade Finance and Finacle alerts.

AFREXIM BANK: Transforming into a truly digital bank

Lidibe Konlambigue, Manager – Information Technology, Business Applications, African Export Import Bank talks about the impact of digital revolution in the banking sector. He talks about how there has been a thorough change in the ecosystem due to digitization and how it is imperative for banks to make core, the foundation for digitization.

Lidibe also talks about how the Finale Core Banking solution is offering them the ability to have loosely coupled components such as the Digital Engagement Hub which will enhance self-service banking. He also talks about how the bank leverages technology to reduce inefficiencies of manual operations.

Lidibe ends the video by talking about the growing partnership with Infosys Finacle and why he believes Finacle is the right approach for the bank in its digital transformation journey.

The African Export-Import Bank (Afreximbank) finances and promotes intra- and extra-African trade. Afrexim Bank leverages Finacle’s digital banking suite of solutions that includes Finacle Core Banking, Online Banking and Finacle alerts.

Kotak Mahindra Bank: Re-imagining trade with blockchain

Shekhar Bhandari, Senior Executive Vice President and Business Head, Global Transaction Banking, Kotak Mahindra Bank talks about how the bank has been a pioneer in utilizing blockchain in banking. He also talks about streamlining the trade finance process with blockchain.

Shekhar talks about the India trade network and how it is solving operational and regulatory challenges. The blockchain-based trade network covers 86% of India’s trade, placing the country on the right path to harness the potential of blockchain.

Kotak Mahindra Bank is one of India’s leading banking and financial services group. The bank leverages Finacle’s suite of digital banking suite of solutions that includes Finacle Core Banking, Finacle Online Banking and Finacle Trade Connect

Learn how we are helping global banks in their blockchain led business re- imagination:

Bank Muscat- Delivering a Truly Digital experience across channels, devices and touch points

K. Gopakumar, Deputy Chief Operating Officer of bank muscat talks about how the new generation of customers with the influence of modern technology are accelerating the pace of evolution across industries. He also talks about how the threats to cyber security has significantly gone up with technology reaching the masses and how banks are now made to focus more on compliance and security measures. K. Gopakumar also walks us through the technology priorities of bank muscat. He also details how their investments in digital channels has resulted in a significant increase in the volume of transactions across mobile and online. bank muscat also capitalizes on multivariate customer data to deliver an extremely contextual insights driven banking to its customers. K. Gopakumar ends the video by talking about the long standing partnership with Finacle and details how Finacle’s digital engagement suite of solutions would help the bank in delivering a true omnichannel experience to its customers.

Bank Muscat is the leading financial institution in the middle east with a strong presence in corporate banking, personal banking, investment banking, islamic banking, treasury, private banking and asset management. The bank has the largest network of branches and electronic channels in Oman, as well as branches in Saudi Arabia, Kuwait and representative offices in Dubai (UAE), Iran and Singapore. The bank also owns Muscat Capital LLC, a brokerage and investment banking entity operating in Saudi Arabia. bank muscat leverages Finacle’s digital engagement suite of solutions comprising of online banking solution, mobile banking solution, and the Finacle Omnichannel Hub. The bank also uses Finacle’s wealth management solution.

ICICI Bank – Reimagining the trade finance process with blockchain

Madhivanan Balakrishnan, Chief Technology and Digital Officer, ICICI Bank talks about having technology at the core of the organization’s DNA and how the bank has been continuously reorienting processes using technology. He talks about the potential of blockchain in the trade process and how ICICI Bank is using the technology not just as an enabler but is capitalizing on its full potential in solving real world problems, by going beyond pilots. ICICI Bank has made significant progress and has on boarded over 280 corporates on its trade connect network.

Madhivanan also talks about the vision behind setting up the India Trade Connect and how this would help alleviate the inefficiencies and the pain points in the traditional trade finance process.  
ICICI Bank is India’s largest private sector bank. The bank leverages Finacle’s Core Banking, Online Banking, and blockchain based Trade Connect and Payments Connect.

Equity Bank – Paving the way for Truly Digital Banking in Kenya

Bhartesh Shah, Chief Operations Officer, Equity Bank talks about how the banking industry in Kenya is evolving with a rapid increase in the digital native population. He details how Equity Bank has made a significant contribution in Kenya leading the way for greater financial inclusion and innovation across Africa. He also highlights how a very small fraction of the bank’s transactions are driven through branches thereby the bank progressing towards increasing the share of digital transactions even further, and transforming branches from being transaction centers to become more of an advisory centers. Bhartesh talks us through the long standing partnership between Infosys Finacle and Equity Bank and how the partnership has evolved from strength to strength.

Having commenced business on registration in 1984, Equity has evolved from a Building Society, a Microfinance Institution to now the all-inclusive Nairobi Stock Exchange public listed Commercial Bank. Equity Bank leverages Finacle suite of solutions that include Finacle Core Banking Solution, Finacle Corporate Online banking, Finacle Retail Online Banking, Finacle Treasury, Finacle Payments, Finacle Islamic Banking and Finacle Trade Finance.

Emirates NBD – Building the Most Innovative Financial Services Organization

Miguel Rio Tinto, Group Chief Information Officer, Emirates NBD talks about how the bank looks to transform itself into a digital company. He also talks about the bank’s comprehensive digital transformation program and how they are looking to transform into a Truly Digital Bank. Miguel also shares how Emirates NBD launched the world’s first lifestyle bank Liv. with a completely different value proposition.

Emirates NBD is a leading banking group in the middle east with a significant retail banking franchise in the UAE. It is a key participant in the global digital banking industry, with over 90 per cent of all financial transactions and requests conducted outside of its branches. Emirates NBD leverages Finacle’s Core Banking Solution, Islamic Banking solution, Enterprise Payments Solution, Liquidity Management and the blockchain based Trade Connect.

Santander UK

Bart Timmermans, Head of Global Transaction Banking, Santander UK talks about the global transactional banking business and how Santander UK is bringing value to its corporate clients with the launch of a new inter-bank cash management service.

Alberto Gonzalez, Head of Product Development UK Global Transaction Banking, Santander UK, talks about how Finacle’s digital offering which includes Finacle Online Banking, Omnichannel Hub, Payment Solution and Liquidity Management Solution has helped the bank create the best of products that will enable them to better service their corporate customers. Santander UK chose Infosys Finacle’s suite of solutions to transform their international cash management system to better serve its corporate customers.

With Finacle, Santander UK will be able to strengthen its multi-channel cash management, cash forecasting and payment services.