Ajay Menon, CEO of Motilal Oswal Financial Services Ltd talks about their vision of building on to latest technological platforms and accommodating faster to changes with AI and Automation. These technologies will help them respond to the market quickly, create more wealth and identify good investment opportunities for their investors.
Pankaj Purohit, CIO, Motilal Oswal Financial Services Ltd, talks about how the various features of AssistEdge including the capability of developing mini robots, provided their in-house team the flexibility to define robots and automate processes as per their need. This is where the competitors are lagging.
Anupam Agal, Head of Business Operations, Motilal Oswal Financial Services Ltd talks about how AssistEdge helped in delivering business expectations by increasing operational process accuracy and time efficiency with lesser manual dependency.
AssistEdge from EdgeVerve Systems has played a pivotal role in automating processes, driving efficiency and productivity across the customer service centers of Telekom Malaysia and has significantly reduced the average call handling time, resulting in enhanced customer experience.
- The solution enables a single window dashboard for all contact centre applications making it easier for agents to navigate the systems
- AssistEdge allows TM to automate all the relevant data required by agents, thereby enabling faster query resolution and enhance customer experience
- With this implementation, the overall time required to update all systems is reduced, thus boosting productivity and operational efficiency
Telekom Malaysia offers a comprehensive range of communication services and solutions in broadband, data and fixed-line. With AssistEdge, TM is delivering an enhanced customer experience through continuous customer service quality improvements and innovations.
Ahmad Nasri Mohamed, VP, Customer Experience Transformation, Telekom Malaysia has talked about how TM (Telekom Malaysia) aims at becoming the convergence champion and the OVAL program is powered by AssistEdge -EdgeVerve’s leading automation solution, to help TM create an enriching customer experience. With this solution, they are confident that their agents are able to make every conversation convert in to a connection, fostering TM to drive client delight and effortlessly augment our productivity and operational efficiencies.”
In this video Tony Baird (Technology Director), Kelly Moore (Customer Operations Director) and Andrew Crowhurst (Head of Simplification) talk about the customer experience challenges at Vodafone New Zealand. He also talks about how AssistEdge has helped them completely transform and redesign their customer experience processes
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