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The Great Tech Convergence

July 19, 2017 - Vishwa Ranjan

What if I told you that you can have all the efficiency, speed, streamlined operations, accurate forecasting, smart insights, better opportunities, and enhanced revenue, at your fingertips – with the right technology by your side?

Make that “the right technologies”. In the plural. Therein lies the answer. In the plural. It’s worth reiterating, because this simple insight is easy to miss. The great tech convergence is the natural coming together of three maturing technologies: the Internet of Things (IoT), Artificial Intelligence (AI), and Augmented and Virtual Reality (AR/VR), that have, thus far, traversed independent trajectories. And when they come together, the whole is far bigger than the mere sum of its parts.

Different technologies have different capabilities. And limitations. Automation can help you speed up workflows, but it can’t tell you what a customer wants. Sensors keep a watchful finger on the pulse of your machinery, but can’t actually predict a breakdown. Altered reality is excellent assistive technology but it can’t make your decisions for you.

If you run an enterprise or organization of any sort, you’ve probably had to choose one over the other. You’ve likely had to accept that trade-off as an inevitable part of the deal.

But why settle for a slice of the pie when you can have it all?

Blame it on risk-averse management, a financial crunch, poor technical understanding or lack of clarity as to what you want your technology to do for your business. The fact remains that it has been the norm for enterprises to take a cautiously incremental approach towards all things technology. Caution is a good thing, especially when it comes to the newest shiny piece of technology. But now that we’ve crossed that early adoption threshold, hit maturity, and seen irrefutable evidence of what Artificial Intelligence, Internet of Things and Augmented Reality can do for us, there’s no room for doubt any longer. It’s time to go big and go bold!

By that I don’t mean spending more or merely acquiring the latest technology for its own sake. What I’m talking about is ditching the piecemeal approach to focus on the big picture. It’s been said before and I’ll say it again…

The silos must go!

The current practice is to define a specific use case and then plug in a piece of technology to fulfill that requirement. Here’s the problem with this method. When you automate one isolated process here and upgrade another one there, you reap benefits in a fragmented manner. This shortsighted approach doesn’t do much for the value chain as a whole. As long as some areas remain trapped under the burden of legacy systems and workflows, they will continue to hold back progress. Despite massive investments of time, effort and money, the magic will fail to materialize.

The Internet of Things, Artificial Intelligence, Augmented/Virtual Reality – think of these different technologies as the different parts of your body. They each excel at their own specific jobs. But in order to achieve anything of real value, they must speak to each other and work in tandem. They must function like parts of a whole, so that the whole can become greater than the sum of its parts. In other words, they must converge!


Let’s understand how exactly that will work.

The role of the Internet of Things, which consists of connected edge-devices equipped with sensors, is analogous to your sensory organs which perceive and gather inputs. This functionality is sufficient for use-cases involving asset management, monitoring, surveillance, and collection of data. However, in themselves, connected devices are incapable of making much sense of the data.

That is a job for Artificial Intelligence, which works rather like the brain. Its role is often to help diagnose the problem. AI is experienced in several different ways with capabilities such as Machine Learning, Computer Vision, Natural Language Processing, Deep Learning and so on. These myriad forms of AI have the power to sift through, process and analyze data to generate a complete puzzle from all the scattered pieces and to distil patterns that humans cannot, or at least not easily. AI has the ability to crunch the streams of data coming in from the factory floor, digest it to generate patterns of normal machine behavior, identify any anomalies and then extrapolate to predict when a failure is likely. Armed with this information, your maintenance team is well prepared to proactively prevent breakdowns and slash unproductive downtime.

To stay connected as they work, your maintenance techs need real-time access to updates, technical information and expert support; it helps significantly to have relevant insights instantly accessible and visible, literally. Helping train or prepare for the fix is what Virtual Reality can really make an impact on. Then Augmented Reality can overlay step by step what needs to be done.

Now let’s plug this into a well-defined use-case: Jet Engine Maintenance.


Just imagine how this development could completely transform aviation! With minimal downtime and disruption to flight schedules, passengers can be assured of safer and far more convenient air travel. Pilots can breathe easier knowing that their systems are always in top operating condition. The aviation industry stands to save millions in maintenance costs and liabilities.

Connect the dots

Whether your enterprise operates in the retail space, transportation, hospitality, manufacturing, or any other area, you stand to benefit enormously from the synergy of new-age technologies.

To get the most out of your technology deployments, you will need to ensure that it integrates seamlessly into your organizational workflows and doesn’t remain confined to one section of operations. Crucially, it must be scalable and flexible enough to accommodate your growing needs and future requirements. The key to achieving this is to work with a platform that brings you the benefits of varied technologies, in an integrated manner.

Infosys Nia™, our AI platform is designed to deliver just such a seamless and integrated suite of technologies and solutions to help you ensure that all areas of operations feel the benefits and remain in sync. Combined with our AR/VR capabilities, Infosys Nia is actively driving the great tech convergence.

When technologies converge, they perform complementary functions and support each other to create a comprehensive, intelligent ecosystem that can transform enterprises and operations inside out.

Is your organization ready to experience and benefit from this convergence of technologies?

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