Collect Effectively Without Affecting Customer Experience

While financial enterprises have been in the digital race lately, the industry hasn’t been able to efficiently leverage technologies in default management and subsequently improve efficiency and customer experience.

This whitepaper explains how AI can bridge this gap by effectively mapping customer segments, helping collection agencies and lenders gain some traction on data and get insight as to what motivates individuals to pay or default their outstanding debt. It further talks about how EdgeVerve’s FinXEdge Collect (formerly CollectEdge) uses advanced Machine Learning and helps banks and other lending firms reimagine their delinquent customer journeys, without sacrificing on customer relationship. Download the whitepaper to know how you can reduce delinquencies and losses due to charge offs without compromising on customer experience.

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