As the lending industry recovers from the impact of COVID-19, one of the key levers of portfolio profitability is collections and recoveries. Launch of various government schemes, unemployment, uncertainty in revenue, variations in disposable income, changing spending habits etc. have altered the affordability of businesses and individuals. In this new world, it is imperative for lenders to modify their processes to make their collections and recovery processes more data and analytics led, empowered by digital and resilient for the future. As we navigate these process changes and readjust our collections and recoveries operations, our operations leaders, risk and compliance leaders and IT leaders need to work in tandem to facilitate this seamless transition.
We invite you to a webinar by EdgeVerve (an Infosys company) and EY, to hear our experts discuss: