AI-Infused Business Applications: New Catalyst For Business Transformation — A Focus On BFSI Industries
Innovation that’s powering the BFSI industry has enabled them to deliver unique experiences to customers who are now more digitally empowered than ever before. This digital transformation has come to the forefront of customers’ primary needs. But are BFSI firms equipped to match the rising expectations? AI and ML technologies help where traditional development tools and techniques fail to address challenges by
1) Producing new levels of customer and operational intelligence.
2) Managing how an experience in delivered.
3) Fueling digital transformation.
In this Forrester Consulting Thought Leadership Spotlight – commissioned by EdgeVerve, we surveyed over 133 respondents in BFSI across Australia, France, Germany, Switzerland, the UK and US. The study found that BFSI firms are increasingly interested in a highly modular approach to solutions that employ AI and ML technologies to drive specific business outcomes.
KEY FINDINGS
BFSI firms expect AI and ML to improve customer experience, advance process automation, and reduce risk.
AI and ML is taking on a greater role in digital business transformation for BFSI firms.
Preintegrated AI/ML capabilities drive better outcomes at a lower risk for BFSI firms.
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