From customer centric to customer specific
From platforms for business to the business of platforms
It’s everybody’s business
From the right talent for strategy to the right strategy for talent
Cultural Readiness fills the gap between business and technology readiness
The rise of the API economy
Cloud for cost efficiency to cloud for business enablement
Blockchain for banking and beyond
AI comes of age
More things to bank on
The era of platforms has dawned. This is not only evident in the meteoric rise of the usage of “platform” companies by customers; but also in their valuations.
User experiences form the core of banking operations. The reason for that is not far to seek. Banking as a process is a transaction that typically involves financial implication and is obviously chara
Banks have long recognized the need for radical transformation. However, the recognition has not translated into proportionate action. Or readiness, as this year’s research findings indicate.