Finacle solutions are at the nerve center of a bank’s operations and constitute a mission critical element in the bank’s business organization. With customers demanding speed, convenience, differentiation and superior service, it is critical to ensure that ongoing and timely support for Finacle guarantees its high availability, high performance and high service levels.
Corrective Maintenance: Incident Management
Consistent processing of incidents arising from day-to-day operations to restore normal service operation in the shortest span of time, significantly minimizing business impact.
Corrective Maintenance: Problem Management
Managing and tracking issues impacting service. It also entails identifying workarounds
Corrective Maintenance: Coordination with Finacle Global Support
Seeking technical, architectural and functional information from Infosys Global Support Centre for optimal issue resolution