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Key offerings

Corrective Maintenance: Incident Management

Consistent processing of incidents arising from day-to-day operations to restore normal service operation in the shortest span of time, significantly minimizing business impact.

Corrective Maintenance: Problem Management

Managing and tracking issues impacting service. It also entails identifying workarounds

Corrective Maintenance: Coordination with Finacle Global Support

Seeking technical, architectural and functional information from Infosys Global Support Centre for optimal issue resolution

Proactive Maintenance: Application Performance Tuning

An iterative process to systematically identify, tune and eliminate bottlenecks in the Finacle suite of applications till it meets defined performance objectives

Proactive Maintenance: Business Impact Analysis

Assessment of the impact of a change in the technical or business environment on the Finacle suite of applications and preparation of contingency plans to mitigate the impact of the identified issue

Preventive Maintenance: Trend Analysis

Trend analysis and planning to maximize service efficiency and identify potential problem areas, before critical business operations are interrupted

Preventive Maintenance: Documentation to Prevent Recurring Errors

Documentation of errors frequently committed by users in the course of day-to-day operations with the recommended procedures to prevent their recurrence

Preventive Maintenance: Documentation: Application Monitoring

Periodic monitoring of Finacle application services to detect and respond appropriately to problems

Preventive Maintenance: Service-level Management

Planning, coordinating, drafting and monitoring Service Level Agreements (SLAs) to ensure that the benchmarked service quality is maintained and gradually improved

Business Benefits

  • Strategic differentiation and operational superiority

  • Proactive monitoring of key performance criteria

  • Higher availability of Finacle solutions

  • Enhanced service levels through best practices