Key offerings

Corrective Maintenance: Incident Management
Consistent processing of incidents arising from day-to-day operations to restore normal service operation in the shortest span of time, significantly minimizing business impact.
Corrective Maintenance: Problem Management
Managing and tracking issues impacting service. It also entails identifying workarounds
Corrective Maintenance: Coordination with Finacle Global Support
Seeking technical, architectural and functional information from Infosys Global Support Centre for optimal issue resolution
Proactive Maintenance: Application Performance Tuning
An iterative process to systematically identify, tune and eliminate bottlenecks in the Finacle suite of applications till it meets defined performance objectives
Proactive Maintenance: Business Impact Analysis
Assessment of the impact of a change in the technical or business environment on the Finacle suite of applications and preparation of contingency plans to mitigate the impact of the identified issue
Preventive Maintenance: Trend Analysis
Trend analysis and planning to maximize service efficiency and identify potential problem areas, before critical business operations are interrupted
Preventive Maintenance: Documentation to Prevent Recurring Errors
Documentation of errors frequently committed by users in the course of day-to-day operations with the recommended procedures to prevent their recurrence
Preventive Maintenance: Documentation: Application Monitoring
Periodic monitoring of Finacle application services to detect and respond appropriately to problems
Preventive Maintenance: Service-level Management
Planning, coordinating, drafting and monitoring Service Level Agreements (SLAs) to ensure that the benchmarked service quality is maintained and gradually improved

Business benefits

Enhanced delivery confidence with predictable time-to-market, lowered TCO and improved ROI

  • Strategic differentiation and operational superiority

  • Higher availability of Finacle solutions

  • Proactive monitoring of key performance criteria

  • Enhanced service levels through best practices