With responses from over 1165 banking executives globally, the
13th edition of ‘Innovation in Retail Banking’ report is arguably the
most important edition, as it shares the retail banking digital
transformation progress since the pandemic disrupted banking.
Download the report to benchmark your innovation and digital
transformation approach.
Jim Marous, publisher of the Digital Banking Report and
co-publisher of The Financial Brand has authored the report
Innovation leaders create enthusiasm around them, and motivate others to follow their lead. Read the ‘Innovation in Retail Banking’ report for some excerpts from Banking Transformed interviews with Jim Marous that reveal how innovation culture is created and sustained.
Head of Emerging Technology,
Commonwealth Bank of Australia
CEO,
Infosys Finacle
Group CIO,
Emirates NBD
Chief Operating Officer and Chief Transformation Officer,
Retail Banking France, BNP Paribas
Owner and Publisher
of Digital Banking Report
One of the primary goals for banks to survive and
succeed is accelerated digital transformation in areas
ranging from customer engagement and cost
management to business model innovation and
people empowerment. However, the results are still
far from encouraging.
Deployed at scale and delivering
success as desired
Partially deployed at scale and
delivering success as desired
Deployed at scale and is not
delivering success as desired
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There is a very strong correlation between ‘innovation pioneers’ and those firms where
transformation was ‘deployed at scale’. While the pandemic accelerated innovation in
digital delivery – from onboarding to service to engagement – very few banks are ahead
of peers in the desire to become a ‘digital bank’
Download Innovation in Retail Banking report Know more about Finacle Digital Engagement Suite