Innovation in Retail Banking

With responses from over 1165 banking executives globally, the
13th edition of ‘Innovation in Retail Banking’ report is arguably the
most important edition, as it shares the retail banking digital
transformation progress since the pandemic disrupted banking.
Download the report to benchmark your innovation and digital
transformation approach.

Jim Marous, publisher of the Digital Banking Report and
co-publisher of The Financial Brand has authored the report

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Perspectives of Innovation Leaders

Innovation leaders create enthusiasm around them, and motivate others to follow their lead. Read the ‘Innovation in Retail Banking’ report for some excerpts from Banking Transformed interviews with Jim Marous that reveal how innovation culture is created and sustained.

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Achieving true digital
transformation – Most banks
are still very far along

One of the primary goals for banks to survive and
succeed is accelerated digital transformation in areas
ranging from customer engagement and cost
management to business model innovation and
people empowerment. However, the results are still
far from encouraging.

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EFMA

Deployed at scale and delivering
success as desired

EFMA

Partially deployed at scale and
delivering success as desired

EFMA

Deployed at scale and is not
delivering success as desired

Maximizing digital engagement to drive growth

There is a very strong correlation between ‘innovation pioneers’ and those firms where
transformation was ‘deployed at scale’. While the pandemic accelerated innovation in
digital delivery – from onboarding to service to engagement – very few banks are ahead
of peers in the desire to become a ‘digital bank’

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