About the Program

We are living in times of unprecedented change. An era that demands relentless customer-centric innovations to stay competitive and relevant. Covid 19 pandemic has further pushed the situation into overdrive.

In these unparalleled times, the Infosys Finacle Innovation Awards program aims to inspire and celebrate innovation within the Finacle ecosystem. The program recognizes financial institutions taking novel approaches to creating new and improved value for their stakeholders. It celebrates initiatives that drive banking forward through product and services innovation, process innovation, channel innovation, customer journey re-imagination, among others.

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Why Nominate?

Gain recognition for your vision and innovation

Give your team a chance to get the limelight on a global platform

Inspire industry peers across 100+ countries

Enhance your reputation further within your stakeholders

Contribute to the environment – We will plant and maintain five trees for every nomination

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Award Categories


Product Innovation

Nominate your best product innovations

In this category, we recognize banks that have succeeded in rolling out innovative products that match their customers’ digital lifestyles and drive sustainable growth for their organizations. The innovation may come from developing new products – independently or with partners, significant enhancements to established products, or launching a completely new product category for the customers.

Channel Innovation

Think innovations across channels

Over the years, there has been unprecedented growth in the number of channels, applications, and devices used by banking customers. This award category felicitates banks that empower their customers with convenience, speed, personalization, and accessibility on a device and channel of their choice – assisted or unassisted, bank-owned or open-banking channel.

Customer Journey Reimagination

Think about unbundling and re-bundling the value chain

Digital age customers are well-informed, sophisticated, and connected. They demand personalized, simple and frictionless experiences throughout their engagement journeys. Fortunately, banks can tap a lot of digital technologies to fulfill these expectations. This award recognizes organizations that have reimagined their customer journeys for today’s possibilities.

Corporate Banking Digitization

Think comprehensive or targeted corporate digitization programs

Digital is shaking up the competitive landscape and economics of corporate banking. As enterprises in all industries digitize rapidly, they demand banking partners to match their expectations of tailored solutions and highly efficient delivery of services. This category of the Infosys Finacle Client Innovation Awards recognizes financial institutions reimagining corporate banking services by leveraging digital technologies.

Ecosystem led Innovation

Think ecosystem, FinTech partnerships, APIs powered propositions

Few services have permeated their customers’ digital lives like banking has. Banks are no longer purveyors of just banking services; they fulfill a range of banking-adjacent and non-banking needs either singly or in partnership with members of their ecosystems. This award category seeks to honor banks that are engaging more deeply with customers by becoming an inseparable part of their daily lives.

Process Innovation

Think process re-imagination, digitization, and automation

Efficient operating models and delightful customer experiences would not exist without well-designed, flexible, and adaptable processes in the background. Finacle felicitates banks that have mastered the process re-engineering puzzle to set the right foundation for profitable growth in this award category.

Transformation Excellence

Think tech-led transformations

Scaling digital transformation sits high on the agenda for financial institutions to improve customer engagement, reduce costs, and defend against new and traditional competitors. In this category, we recognize banks that have set an example for executing a best-in-class transformation program.

Modern Technologies led Innovation

Think marketplace banking, Banking-as-a-service, Digital-only proposition

The convergence of game-changing technologies such as Cloud, Blockchain, Open APIs, IoT, and Mixed Reality brings our imagination of tomorrow’s banking to life. This particular award recognizes banks that are architecting the future by making the most of emerging technologies.

Business Model Innovation

Think marketplace banking, Banking-as-a-service, Digital-only proposition

Covid 19 has further accelerated the need for business model re-imagination, with diving interest rates and rising credit losses. This category recognizes banks that have taken initiatives to transform their business model to meet evolving customer expectations and compete effectively with traditional, contemporary, and emerging competition.

COVID Response Innovation

Think unique products, services, channels or approaches developed to help customers during the pandemic

Covid 19 is having a profound impact on people and industry worldwide. In the case of banks, the effect is broader. Because in addition to managing their own business, they have a social responsibility to help customers and communities get through the crisis – by helping transmit government relief packages, offer moratoriums on loan repayments, expand credit for small businesses and provide support in several other ways. This award category recognizes initiatives taken to help mitigate the impact of the pandemic on customers’ lives.

Nominate Now

Award Categories

  • Product Innovation
  • Product Innovation

    Nominate your best product innovations

    In this category, we recognize banks that have succeeded in rolling out innovative products that match their customers’ digital lifestyles and drive sustainable growth for their organizations. The innovation may come from developing new products – independently or with partners, significant enhancements to established products, or launching a completely new product category for the customers.

  • Channel Innovation
  • Channel Innovation

    Think innovations across channels

    Over the years, there has been unprecedented growth in the number of channels, applications, and devices used by banking customers. This award category felicitates banks that empower their customers with convenience, speed, personalization, and accessibility on a device and channel of their choice – assisted or unassisted, bank-owned or open-banking channel.

  • Customer Journey Reimagination
  • Customer Journey Reimagination

    Think about unbundling and re-bundling the value chain

    Digital age customers are well-informed, sophisticated, and connected. They demand personalized, simple and frictionless experiences throughout their engagement journeys. Fortunately, banks can tap a lot of digital technologies to fulfill these expectations. This award recognizes organizations that have reimagined their customer journeys for today’s possibilities.

  • Corporate Banking Digitization
  • Corporate Banking Digitization

    Think comprehensive or targeted corporate digitization programs

    Digital is shaking up the competitive landscape and economics of corporate banking. As enterprises in all industries digitize rapidly, they demand banking partners to match their expectations of tailored solutions and highly efficient delivery of services. This category of the Infosys Finacle Innovation Awards recognizes financial institutions reimagining corporate banking services by leveraging digital technologies.

  • Ecosystem led Innovation
  • Ecosystem led Innovation

    Think ecosystem, FinTech partnerships, APIs powered propositions

    Few services have permeated their customers’ digital lives like banking has. Banks are no longer purveyors of just banking services; they fulfill a range of banking-adjacent and non-banking needs either singly or in partnership with members of their ecosystems. This award category seeks to honor banks that are engaging more deeply with customers by becoming an inseparable part of their daily lives.

  • Process Innovation
  • Process Innovation

    Think process re-imagination, digitization, and automation

    Efficient operating models and delightful customer experiences would not exist without well-designed, flexible, and adaptable processes in the background. Finacle felicitates banks that have mastered the process re-engineering puzzle to set the right foundation for profitable growth in this award category.

  • Transformation Excellence
  • Transformation Excellence

    Think tech-led transformations

    Scaling digital transformation sits high on the agenda for financial institutions to improve customer engagement, reduce costs, and defend against new and traditional competitors. In this category, we recognize banks that have set an example for executing a best-in-class transformation program.

  • Modern Technologies led Innovation
  • Modern Technologies led Innovation

    Think marketplace banking, Banking-as-a-service, Digital-only proposition

    The convergence of game-changing technologies such as Cloud, Blockchain, Open APIs, IoT, and Mixed Reality brings our imagination of tomorrow’s banking to life. This particular award recognizes banks that are architecting the future by making the most of emerging technologies.

  • Business Model Innovation
  • Business Model Innovation

    Think marketplace banking, Banking-as-a-service, Digital-only proposition

    Covid 19 has further accelerated the need for business model re-imagination, with diving interest rates and rising credit losses. This category recognizes banks that have taken initiatives to transform their business model to meet evolving customer expectations and compete effectively with traditional, contemporary, and emerging competition.

  • COVID Response Innovation
  • COVID Response Innovation

    Think unique products, services, channels or approaches developed to help customers during the pandemic

    Covid 19 is having a profound impact on people and industry worldwide. In the case of banks, the effect is broader. Because in addition to managing their own business, they have a social responsibility to help customers and communities get through the crisis – by helping transmit government relief packages, offer moratoriums on loan repayments, expand credit for small businesses and provide support in several other ways. This award category recognizes initiatives taken to help mitigate the impact of the pandemic on customers’ lives.

Nominate Now

Award Details

Evaluation Criteria

Innovation Quotient (IQ): 35% weightage

Benefits Quotient (BQ): 40% weightage

Complexity Quotient (CQ): 25% weightage

Important Dates

21th July: Last date for filling nominations

Award winners will be announced in Q3 2021

Innovation Showcase

All the winning entries will be documented into an innovation showcase booklet capturing highlights of the winning initiative. The intention is to further the objective of peer learning for the Finacle community.

Download 2020 Booklet

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Past Winners

Innovation Showcase

Innovation Booklet 2019

Download

Innovation Booklet 2017

Download

Innovation Booklet 2016

Download

Hear from the Innovators

Thank you for submitting your nomination(s)

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How would you like to submit the nomination?


Please zip the file and upload for multiple entries


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Nomination form


What was unique about the initiative? What impact did the initiative create – highlight the KPIs?

What is the business case for this initiative? What opportunities did you see in the market? What problems did you look to address? What were the desired outcomes?


Explain the solution design and how this helped mitigate a challenge or resolve the problem. Explain why this initiative is innovative. What were the levers that were used to amplify impact, e.g. innovative use of new technology, innovative approaches etc.? How does this initiative help differentiate yourselves from your competition? How do you intend to build on the initiative’s success going forward?


How complex was the project? What were the biggest challenges and how did you overcome those? What were the development practices (may include Agile Development, DevOps project management practices, Fintech startup collaborations, or usage of Cloud PaaS?)


What Finacle solutions did you use for this initiative? Explain how you leveraged the solution suite to drive the transformation and its outcomes


Internal team: size of the core team, key departments involved. External resources: technology vendors, professional services firms, Fintech partners, Project start, key milestones, go-live date


Please share details about the business impact that can be numerically quantified. Viz. Increase in revenue or client numbers, productivity enhancement, cost, or risk reduction, etc.)


Please share details about other business benefits (that are hard to quantify) such as improved user experience, reduced turnaround time, better products/ functionality, positive client feedback, social media buzz, etc.




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