The Finacle Customer Assist Solution helps in optimizing branch transactions to reduce the cost of servicing customers at branches and enabling branch staff to focus on relationship building and sales.
The solution can guide and assist customers to perform transactions and seek information in a completely self-service mode. The solution supports paperless banking with electronic methods of authentication thereby, enabling banks to redesign branches with a new age digital experience.
Redefine the new age branch banking experience
Transform branch banking from assisted mode to an intuitive self-servicing model
Enable seamless customer on-boarding and account opening without the need for manual data entry with OCR capabilities
Perform paperless transactions with biometrics, QR code and other authentications
Enable customers to carry out transactions faster using conversational & interactive interface
Guide and assist customers to complete transactions with virtual agents and chatbots
Allows personalized customer service with the provision for live on-demand interactions with remote bankers
The Finacle customer assist solution is an interactive self-service solution, which is available across platforms and can be placed inside the branch
A unified online banking solution which caters to the internet banking needs of your bank’s retail, corporate and SME customers, while providing a unified view and real-time control over their f
The Finacle Mobile Teller solution provides a one-stop-solution for all the branch operation activities with designated workflows for each role (Teller, Relationship Manager and Agent).