Key features

Finacle CRM is a one stop solution to effectively address the needs of the customer onboarding and information maintenance

Unified 360-degree View
Single view across product lines and geographies
Customer Profile Creation and Enrichment
Uniquely mapping customers records from other back end systems
Service Management
Out-of-the-box service requests for regular banking operations
Ease of Use
Simple interface to carry out operations on entity records
Simple Integration
Future proof, web based solution leveraging new generation technologies
Cross-sell Framework
Facilitates contextual and personalized customer engagement

Key benefits

  • Single source of truth for customer information

  • Improved cross sell framework

  • Eliminate manual tasks and reduce process time

  • Lower total cost of ownership

  • Facilitate flow of information across applications

  • End-to-end visibility of service requests

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