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Home > Finacle CRM Solution

Finacle CRM Solution

The Finacle CRM solution, integrated with the powerful Finacle Clore Banking engine, is a modular, multilingual, web-based solution that allows banks to deploy the CRM functionality easily. With a unified 360° view of the customer across product lines, banks can offer contextual and personalized experiences to their customers. It also helps banks increase their cross-sell opportunities significantly. The solution allows banks to provide the right recommendations based on accurate and comprehensive insights.

Key Features

Finacle CRM is a one-stop solution for effective management and use of customer interaction records and information.

Unified 360-degree View

Single view across product lines and geographies

Customer Profile Creation and Enrichment

Efficient mapping of customer records across all back-end systems

Service Management

Out-of-the-box service requests for regular banking operations

Ease of Use

Simple interface to carry out operations on entity records

Simple Integration

Future proof, web-based solution built using new generation technologies

Cross-sell Framework

Contextual and personalized customer engagement

Key Benefits

  • Single source of truth for customer information

  • Proven framework for enhanced cross-sell

  • Reduced manual-interventions and faster outcomes

  • Lower total cost of ownership

  • Superior outcomes with effective information flow across applications

  • End-to-end visibility of service requests

Client Stories

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