Finacle CRM Solution

The Finacle CRM Solution is a modular, multilingual, web based customer centric application, enabling banks to deploy CRM functionality for competitive differentiation. Facilitating a unified 360° view of the customer across product lines and multiple back-end systems, the Finacle CRM Solution allows banks to improve customer experience across channels and empowers them with a robust platform for cross-sell opportunities.

The solution also supports prediction of the right solutions, based on better understanding of customer needs.

Finacle CRM Solution

The solution also supports prediction of the right solutions, based on better understanding of customer needs.

Key features

Finacle CRM is a one stop solution to effectively address the needs of the customer onboarding and information maintenance

Unified 360-degree View

Single view across product lines and geographies

Customer Profile Creation and Enrichment

Uniquely mapping customers records from other back end systems

Service Management

Out-of-the-box service requests for regular banking operations

Ease of Use

Simple interface to carry out operations on entity records

Simple Integration

Future proof, web based solution leveraging new generation technologies

Cross-sell Framework

Facilitates contextual and personalized customer engagement

Key benefits

Single source of truth for customer information

Improved cross sell framework

Eliminate manual tasks and reduce process time

Lower total cost of ownership

Facilitate flow of information across applications

End-to-end visibility of service requests

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Brochure

Finacle CRM Solution

This modular, multilingual, web-based customer-centric application offers a unified, real-time and consistent view of your customers across channels and...