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Finacle CRM Solution
The Finacle CRM solution, integrated with the powerful Finacle Clore Banking engine, is a modular, multilingual, web-based solution that allows banks to deploy the CRM functionality easily. With a unified 360° view of the customer across product lines, banks can offer contextual and personalized experiences to their customers. It also helps banks increase their cross-sell opportunities significantly. The solution allows banks to provide the right recommendations based on accurate and comprehensive insights.
Key Features
Finacle CRM is a one-stop solution for effective management and use of customer interaction records and information.
Unified 360-degree View
Single view across product lines and geographies
Customer Profile Creation and Enrichment
Efficient mapping of customer records across all back-end systems
Service Management
Out-of-the-box service requests for regular banking operations
Ease of Use
Simple interface to carry out operations on entity records
Simple Integration
Future proof, web-based solution built using new generation technologies
Cross-sell Framework
Contextual and personalized customer engagement
