While innovation has always been a priority for retail financial services organisations, today – with the dawn of open banking and the rise of new players – it is absolutely critical to success. Many pioneers in the field are recognising the need for a modern, dynamic approach that will set themselves apart from the competition and enable them to navigate their way into the future.
An important addition to every banking executive’s calendar, is the EfmaLIVE Event. This year a virtual event, it will provide five days of insight, discussion and knowledge-sharing, with fresh perspectives and in-depth explorations of case studies.
A key highlight of the EFMALive Event, is the launch of the Infosys Finacle and Efma 2020 ‘Innovation in Retail Banking Report’ authored by Jim Marous (Publisher of the Financial Brand). Now in its 12th year, the report will be launched at the EfmaLIVE Virtual Event on Tuesday 10 November at 13:30 – 14:00 GMT. Arun Krishnan, Vice President & Global Head of Engineering at Infosys Finacle along with Jim Marous will present the findings of the report and give their perspective on what Digital Transformation means for financial institutions globally.
Session Synopsis: Banking Innovation in a Post-Pandemic World
When COVID-19 shut down the world, financial institutions needed to respond in an instant, creating solutions for consumers and businesses that shifted to digital channels. The focus on the digital customer experience accelerated innovation and the digital transformation process.
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