With responses from over 500 banking executives globally, the 12th edition of ‘Innovation in Retail Banking’ report is arguably the most important edition, because of the significant changes brought on by COVID. Download the report to benchmark your innovation and digital transformation approach.
Only way banks can manage competing priorities today is through digitization at speed and scale in areas ranging from customer engagement and cost management to business model innovation and people empowerment.
Customer engagement is at the core of digital transformation plans for 2021. Now, more than ever, customer-centric innovation needs to be an important element in the banking industry’s balancing act.
Innovation is the primary source of differentiation and sustainability. We believe banks should be looking at innovating not just products and services but the business model itself: Sanat Rao, Chief Business Officer and Global Head, Infosys Finacle
Owner and Publisher of Digital Banking Report
Chief Innovation Officer
SVP – Global Head of Engineering
Director of Innovation and Digital Channels
Silvia Cunill Calvet
Regional Manager Iberia, Africa & Latam Innovation Program Manager