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National Commercial Bank – Transforming into a truly digital organization

“ Talks about the evolution of the financial services sector in the country with the entry of new competitors such as FinTechs. He also highlights the need for banks to adapt quickly to meet evolving customer expectations. Patrick talks about how accelerated change and increased operational efficiency are key success factors in a competitive banking landscape. ”

- Patrick Hylton

President and Group Chief Executive Officer, National Commercial Bank Jamaica Limited

Patrick Hylton, President and Group Chief Executive Officer, National Commercial Bank Jamaica Limited, talks about the evolution of the financial services sector in the country with the entry of new competitors such as FinTechs. He also highlights the need for banks to adapt quickly to meet evolving customer expectations. Patrick talks about how accelerated change and increased operational efficiency are key success factors in a competitive banking landscape. He also talks about how the bank has embarked on a journey to transform into a truly digital organization and how the bank is looking to achieve 80-90% digital enablement. He ends the video by talking about the long standing partnership between Infosys Finacle and NCB.

With roots dating as far back as 1837, National Commercial Bank Jamaica Limited (NCB) has a pioneering legacy that has been sustained as the organization has evolved and transformed. NCB stands as the largest financial group in Jamaica, focused on maintaining a profitable organization, which provides highly competitive and innovative products and service offerings for customers. The bank leverages Finacle’s digital banking suite of solutions that include Finacle Core Banking, Online Banking, CIF and Trade finance.

TRANSFORMING TO A #TRULYDIGITAL ORGANIZATION

National Commercial Bank Jamaica is the largest financial group in Jamaica. In pursuit of the organization’s vision of Building a World Class Digital Experience, accelerating regional expansion and reinventing its core business, NCB has been driving productivity of its core business while exploring inorganic growth opportunities, as a fundamental part of its growth strategy

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Patrick Hylton,

President and Group Chief Executive Officer, National Commercial Bank Jamaica Limited

We have been working very closely with our partner in Infosys Finacle for the last 16 years… and we have found the relationship to be a great one. And now we are engaging with them as a part of a program upgrading the Finacle platform, which is part of our whole strategy of transitioning from where we are now. Digital enablement is playing an important role but we want to get to the point where digital is the main means of interaction

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