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DIGITAL AT THE FORE AND HUMAN AT THE CORE

Federal Bank Limited is a major Indian commercial bank. The bank’s vision is to be the ‘Most Admired Bank’ that is digitally enabled with a sharp focus on Micro, Medium and Middle market enterprises. Today, Federal Bank’s remittance APIs handle more than 1/6th of India’s total foreign inward remittances

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Shalini Warrier,

Chief Operating Officer, Federal Bank

For Federal Bank, using APIs to deliver customer delight is a critical ingredient in our entire digital strategy. We use APIs extensively in various forms – but I can talk about the most recent thing that we have done around cross border remittances. Federal Bank is the leading player in cross border remittances space, and about 16% of India’s remittances are
actually processed by Federal Bank and these are instant real-time credits that we need to offer customers since they aren’t willing to wait for it…

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