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DBS BANK HIGHLIGHTS:

 

$518 BILLION

$518 BILLION
IN ASSETS

18 MARKETS

18 MARKETS
ACROSS THE WORLD
AND COUNTING

WORLD'S BEST DIGITAL BANK

‘WORLD’S BEST
DIGITAL BANK’

AWARD BY EUROMONEY

 

LIKE CUSTOMERS,
LIKE BANK: TRULYDIGITAL

DBS serves some of the world’s fastest growing mobile markets and saw an opportunity to create a bank that was truly digital right down to its core. A bank to both impress the digital generation and simplify banking for millions of people.

To achieve this, while ensuring easy scalability and empower growth, DBS adopted a three pronged strategy.

 

REIMAGINE THE CUSTOMER JOURNEYS

REIMAGINE THE
CUSTOMER JOURNEYS

EMBRACE MODERN TECHNOLOGY

EMBRACE MODERN
TECHNOLOGY

TRANSFORM THE COMPANY CULTURE

TRANSFORM THE
COMPANY CULTURE

 

DBS envisioned a branchless, mobile-only bank that would offer all the functionalities of a physical bank, while making every process paperless and seamless. The result – digibank – a simple, convenient and secure way to bank on-the-go.

To ensure such convenience along with robust security called for a flexible, scalable and resilient platform on which DBS could build their services and launch new features. And that’s why DBS chose Infosys Finacle.

 

MODERN PLATFORM,
DESIGNED FOR AGILITY

DBS required a partner who could help them transform digibank into a truly digital outfit with speed and efficiency, and the Infosys Finacle team delivered did just that.

 

Advanced Solution Suite

Advanced Solution Suite
for core and wealth products to design personalised customers journeys and enable continous innovation

Agile Delivery

Agile Delivery
to break down the delivery requirements into sets of work items to be completed in sprint cycles

Design Thinking Principles

Design Thinking Principles
for the requirement gathering and design stage

 

digibank uses one-fifth of the resources required in a traditional bank set-up.

 

REACHING
1.8 MILLION PEOPLE

IN 18 MONTHS

A unique and incredibly forward-looking service, digibank gained over 1.8 million customers in India, within just 18 months of its launch. Here’s how digibank achieved its vision of reimagining and simplifying the banking experience.

 

Convenience

Convenience
Customers can open an account right from the mobile app, requiring minimal data and zero paperwork, in just 90 seconds

Wallet to Savings Account

Wallet to Savings Account
Customers can open a wallet account and can convert into a savings account anytime to enjoy greater returns

 

Open Banking

Open Banking
Leveraging UPI, DBS empowers its customers to manage
all their external bank accounts through its app. They can see real time
balances and send or receive payments.

Invest in a Flash

Invest in a Flash
Customer can open a wealth account in a jiffy, create a personalized risk profile, and purchase, track and redeem mutual fund on the go

 

Manage finances wisely

Manage finances wisely
With budget optimizers, customer can track expenses, analyze purchase patterns and get actionable advise.

Frictionless payments

Frictionless payments
Customers can make payments using their digibank app at all QR-enabled stores and website

 

 

INVESTED IN THE FUTURE

With its hassle-free functionality and innovative feature-set, digibank is providing a delightful experience to customers in India and Indonesia, as well as rapidly increasing their presence in the two markets.

 

 

 

LEARN HOW LEADING DIGITAL BANKS RELY ON FINACLE

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