Panel Discussion
Branch Banking post COVID19 – what banks need to do
Date: Tuesday, July 14 | Time: 14:00 IST
Siew Choo Soh,
Managing Director, Group Head of Consumer Banking and Big Data/AI Technology,
DBS Bank
Adrian Vermooten,
Group Head Digital Innovation,
Standard Bank
Barid Neogi,
SVP and Head of Group Operations,
Emirates NBD
Biswabrata Chakravorty,
Chief Information Officer,
IndusInd Bank
Dennis D Omila,
EVP and Chief Information Officer,
Union Bank of Philippines
Peter Neufeld,
Head of Customer Digital Experience, Financial Services-EMEA,
EY
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Branch Banking post COVID19 – what banks need to do
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5 ways to energize your branch and delight customers in the new normal
Has the pandemic impeded branch operations and inconvenienced your customers? With the socially distanced conditions expected to persist for longer, its time to relook your branch banking services.
“Ensuring world class customer experience is a key priority for Standard Bank and ensuring this at non-digital touch points such as branches, was a challenge. The implementation of ‘Moby’, Finacle’s Mobile Teller Solution as we call it, has been a significant step in our journey towards customer centric digitization and process optimization. ‘Moby’, in combination with our existing Finacle Omnichannel Hub has been a game changer in helping us provide the best banking experience in Africa.”
Klaas Kruger, Chief Information Officer – Africa Regions, Standard Bank
why you should fast-track your payments business for iso 20022 standards
In more than 70 countries, ISO 20022 is replacing existing domestic or legacy payments messaging formats. With all reserve currencies preferring ISO 20022 standards, it is estimated that within the next 5 years, over 80% of high value payments will be based on these standards.
DELIGHTING CUSTOMERS WITH 2-MINUTE DIGITAL ONBOARDING
AWARDED THE ‘BEST CO-OPERATIVE BANK TRANSFORMATION’ 2020
Australia Military Bank, a contemporary digital community banks in Australia, recently adopted the Finacle platform to upgrade its entire technology stack as a SaaS model and modernize operations to cater to digital first customers. Here are some the benefits the bank has seen with the new technology.
STANDARD BANK DIGITIZES BRANCHES ACROSS AFRICA WITH FINACLE
WINNER OF THE ‘IBS FINTECH INNOVATION AWARDS 2019’ FOR BRANCH DIGITIZATION
Standard Bank, Africa’s biggest lender by asset size, modernized its branch banking services, consolidating and optimizing the teller specific popular applications. Benefits include –
END-TO-END BRANCH BANKING SOLUTIONS FOR THE NEW NORMAL
Finacle Mobile Teller
A comprehensive, enterprise level tablet based solution with designated workflows for each role – teller, relationship manager and agent, offering personalized services on-the-move and virtually eliminate branch queues. Features –
Finacle Customer Assist
An interactive self-service solution with a guided assistant, to assist customers in performing transactions and seek information in a completely self-service mode.
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Our team will get in touch with you soon.