Panel Discussion

Branch Banking post COVID19 – what banks need to do

Date: Tuesday, July 14    |     Time: 14:00 IST

Register



Siew Choo Soh,
Managing Director, Group Head of Consumer Banking and Big Data/AI Technology,
DBS Bank

Adrian Vermooten,
Group Head Digital Innovation,
Standard Bank

Barid Neogi,
SVP and Head of Group Operations,
Emirates NBD

Biswabrata Chakravorty,
Chief Information Officer,
IndusInd Bank

Dennis D Omila,
EVP and Chief Information Officer,
Union Bank of Philippines

Peter Neufeld,
Head of Customer Digital Experience (BFSI),
EY

5 ways to energize your branch and delight customers in the new normal

Has the pandemic impeded branch operations and inconvenienced your customers? With the socially distanced conditions expected to persist for longer, its time to relook your branch banking services.

Request for a meeting  Read case studies


“Ensuring world class customer experience is a key priority for Standard Bank and ensuring this at non-digital touch points such as branches, was a challenge. The implementation of ‘Moby’, Finacle’s Mobile Teller Solution as we call it, has been a significant step in our journey towards customer centric digitization and process optimization. ‘Moby’, in combination with our existing Finacle Omnichannel Hub has been a game changer in helping us provide the best banking experience in Africa.”

Klaas Kruger, Chief Information Officer – Africa Regions, Standard Bank


WATCH DEMO: ‘WORK FROM HOME’ REMOTE SERVICING APPLICATION

why you should fast-track your payments business for iso 20022 standards

In more than 70 countries, ISO 20022 is replacing existing domestic or legacy payments messaging formats. With all reserve currencies preferring ISO 20022 standards, it is estimated that within the next 5 years, over 80% of high value payments will be based on these standards.

DELIGHTING CUSTOMERS WITH 2-MINUTE DIGITAL ONBOARDING


AWARDED THE ‘BEST CO-OPERATIVE BANK TRANSFORMATION’ 2020

Australia Military Bank, a contemporary digital community banks in Australia, recently adopted the Finacle platform to upgrade its entire technology stack as a SaaS model and modernize operations to cater to digital first customers. Here are some the benefits the bank has seen with the new technology.

Learn more about Digital Onboarding

STANDARD BANK DIGITIZES BRANCHES ACROSS AFRICA WITH FINACLE


WINNER OF THE ‘IBS FINTECH INNOVATION AWARDS 2019’ FOR BRANCH DIGITIZATION

Standard Bank, Africa’s biggest lender by asset size, modernized its branch banking services, consolidating and optimizing the teller specific popular applications. Benefits include –

Learn more about Finacle Mobile Teller

END-TO-END BRANCH BANKING SOLUTIONS FOR THE NEW NORMAL

Finacle Mobile Teller

A comprehensive, enterprise level tablet based solution with designated workflows for each role – teller, relationship manager and agent, offering personalized services on-the-move and virtually eliminate branch queues. Features –

  • Personalized branch banking assistance

  • Smart lead generation and quick onboarding

  • Interactive user interface with intuitive navigation

Finacle Customer Assist

An interactive self-service solution with a guided assistant, to assist customers in performing transactions and seek information in a completely self-service mode.

  • Intuitive digital self-service

  • Virtual agents and chatbots for 24/7 assistance

  • On-demand interactive services

Request for a meeting

By providing this data, I am opting in for communication from Infosys Finacle