Product Support Packages

We offer three category of Product support packages to our clients –

Silver Package Gold Package Platinum Package
  • Support provided using a ticketing portal.
  • It covers – Patch upgrades and Hot fixes and minor releases of the product.
  • Support is provided 9×5 India business hours and AMC cost is 18% of the License fees.
  • 3 named users are eligible to raise the tickets.
  • Everything covered in Silver package + Major upgrades.
  • Support is provided 24×5 and on call support for P1 tickets.
  • The AMC cost is 20% of the License fees.
  • 6 named users are allowed to raise the tickets.
  • Everything covered in Gold package + Support hours 24×7 on email and on call for P1 tickets.
  • The AMC cost is 22% of the License fees.
  • 10 named users are allowed to raise the tickets or interact with the Product support team.

These services are applicable to both offerings – On Premise products & Cloud products.

About AssistEdge

 

EdgeVerve AssistEdge Robotic Process Automation

AssistEdge

AssistEdge is a scalable automation platform that uses software robots to transform business processes and operations. It comprises four key products that allow enterprises execute partial automations to end-to-end automation of repetitive processes – all through a single platform. With deployments across varied industries, AssistEdge helps companies increase employee productivity and process accuracy, reduces turnaround time and operational costs.
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