A leading US-based financial services company with over 50 billion in assets, offers banking, mortgage, and investment services across the southern US.
The client wanted to uncover actual insights and process variations executed on the floor. Since this was a banking process, application and process-related information were not disclosed. Hence the intention here was to discover process variations and usage patterns.
With the implementation of AssistEdge Discover
What’s more? The client has initiated fixed required on the current process and has initiated Process Discovery on a new process.