Spark is a public limited global telco and the largest operator in New Zealand. The organization had a complex IT system landscape due to organic evolution and M&A activities over a period of time.
Hybrid Fiber Complex (HFC) order fallout support and activation fallouts were a major issue for the organization. There were 4,000+ monthly fallout support requirements and 48,000 monthly activations.
Two AssistEdge robots were deployed:
99% clearance of HFC support fallouts. 24/7 activation support
14% activation fallouts handled successfully by the robot
Significant cost savings for the business apart from an increase in revenue