With over 100+ million customers globally, the client is a leading multinational financial services provider headquartered in the US.

Opportunity

The client wanted to identify variations in one of their key processes and determine if the process was ready for automation. The client was also looking to explore additional value that the business can derive from empirical data wherein the data had to be captured from one key native, custom-built application.

Solution

Thanks to AssistEdge Discover:

  • Data was non-intrusively captured for two key tasks associated with the key process
  • 70+ variations were captured by Discover for both these identified tasks associated with key process
  • Business insights were created based on overall empirical data captured during this activity

Outcome

Discover highlighted that the avg. time per process ranges from 10-140 mins
Discover identified that more than 10 disparate applications were used in the process
Automation Blueprint suggested that process requires re-engineering before it can be automated

In addition to this, the client has also started discussing AssistEdge Discover roll-out across their footprint in other geographies.
Try AssistEdge Discover

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