Date: Sep 26, 2017
Topic: 30 Minute Roadmap to Robotic Automation in the Contact Center
Event type: Webinar
Time: 01:00 PM – 02:00 PM EST, Sep 26
Duration: 60 Mins
Robots are taking the customer service space by storm. They are everywhere – in the contact center servicing the customer, in HR addressing employee queries, and in the accounts department unravelling complex invoices. But, what is the best use of robots? Where do they really work best?
The 30 min webinar will cover:
Join us for this webcast and you will leave with a roadmap for robotic applications.
In his present role, Naresh is responsible for designing solutions that enhance customer value through the use of technology. He also spearheads several initiatives that help enterprises enhance customer experience across channels. Naresh completed his engineering degree from Pune University and has over 17 years of experience in solution design, business development, program management and client engagement. He specializes in creating solutions to enhance customer experience for many leading companies. Naresh has established himself as a thought leader in the customer experience space. His thought provoking and business management articles have been featured in various trade and management journals including CustomerThink and Infosysblogs. Naresh has often been quoted by national and trade publications.