Robin Staples, Chief Technology Officer, Silicon Valley Bank talks about how technology is revolutionizing the commercial banking space and how the bank is now offering new digital banking initiatives to take the customer experience to the next level. She also talks about how the bank is capitalizing on technologies like blockchain and artificial intelligence.
Robin talks about how it is essential for banks to offer a seamless digital banking experience to customers across channels and devices. She also talks about an end-to-end digital experience transformation where all the banking products and services can be offered through a single digital interface. Robin also talks about how the bank’s partnership with Infosys Finacle has helped in the seamless integration of the core banking platform into the digital front end.
Silicon Valley Bank, one of the largest banks in the United States, provides a full range of financial services to companies of all sizes in innovation centers around the world. The bank leverages Finacle’s channels suite of solutions that include Online Banking, Mobile Banking and Digital Engagement Hub.