Sanjay Khanna, Chief Information Officer, RAK Bank talks about how the bank is reimagining the journey for the modern customer. He also talks about how RAK Bank’s partnership with Infosys Finacle has helped the bank become digital inside out, delivering a unified experience across channels.
Sanjay talks about how mobile is the primary touchpoint for the new generation of customers and how the bank has witnessed a 100% growth in its mobile banking channel. He also talks about how the bank looks to capitalize on the true potential of open banking.
RAK Bank is one of the oldest and most dynamic banks in the UAE. The bank offers a wide range of personal and business banking services throughout its 38 branches and its portfolio of electronic banking solutions, which include Telephone and Digital Banking. It also offers Sharia-compliant personal and business banking services via its Islamic Banking unit, RAKislamic.
RAK Bank leverages Finacle’s digital banking suite of solutions that includes Finacle Core Banking, Online Banking, Mobile Banking, Digital Engagement Hub, Wealth Management, Trade Finance and Finacle alerts.