Payments were arguably ground zero for non-native technology-led disruption in the banking industry. Having originated there, the movement has since cascaded over to a range of financial activities to include mobile wallets, information aggregation services, personal financial management tools and crowdsourced lending, to name a few.
But the action continues unabated in the payments space with disruptive ripples in the form of new players, platforms and/or tools becoming an almost regular feature of the market. Established companies like PayPal and Square are already looking beyond payments for new revenue sources within the financial ecosystem.
Based on all that action, payments have claimed their own category at the prestigious BAI – Infosys Finacle Global Banking Innovation Awards. And the finalists in the first ever installation of Innovation in Payments not only managed to impress but also succeeded in demonstrating the diverse possibilities for innovation in this space.
Take CaixaBank. Rather than launch a payment app that works with other wearable brands, the bank chose to launch a wearable, the Visa bracelet. There is an app, but only to manage the key functionalities of the bracelet. The open loop bracelet carries the customer’s encrypted card information and distills the activity of merchant payments and ATM withdrawals down to a single tap. Essentially, in one single stroke, CaixaBank has managed to synthesize two innovations, contactless cards and wearables, into one compelling and practical solution.
Fidor Bank AG chose to focus on the emerging area of virtual currency for its payments innovation. In partnership with Bitcoin.de, the bank offers its Fidor Smart current account holder the ability to trade Bitcoin both quickly and securely. The implementation of the Ripple protocol allows customers to transact globally, within seconds, without being exposed to fraud or market uncertainties. The solution ensures that customers’ money always stays in their own bank accounts and even comes with legal protection of up to 100,000 Euro per customer.
The payment innovation from Idea Bank SA is an inventive take on existing technologies to bring deposit and withdrawal services to Small and Medium Enterprise (SME) customers. It has launched a free, secure and multi-functional mobile ATM service that operates out of electric cars manned by trained bank employees. A customer can use a mobile app to book the service to a designated location and can even use it to track the vehicle. All transactions conducted at the mobile ATM are immediately synced to the customer’s account.
The frenzy in the payments market shows no signs of being anywhere close to a peak. But even as the tech giants line up their payment offerings to eventually – what a banking leader eloquently described as – ‘eat our lunch’, the traditional banking sector is responding with innovations that can stand up to the most critical scrutiny. It is therefore only appropriate that we recognize and felicitate these path-breaking innovations against what was the first line of disintermediation in banking.
Winners and finalists will be recognized by Infosys Finacle and BAI during an awards ceremony at the BAI Retail Delivery Conference & Expo, on Oct. 13th at 3 PM, in Las Vegas, NV, USA.